Potential Overcharge for Car Warrant & Service
Hello. I am seeking guidance around what I feel is an overcharge for my car warrant and service with the overall customer service not to satisfaction. I went to Malcolm Reid Auto & Electrix in Napier. Warrant passed with no need for any amendments to my car. However, when servicing my car I required new spark plugs and an air filter. Sean rung me to inform me of this, leaving a message on my phone as i was working. In ringing him back, I agreed to have these replaced and was informed they would each be around $35, with a total extra cost of $60-$70, when in fact I was charged an extra $101.75! Additionally, it appears when looking at the bill (please see picture), that one of the hubcaps is second hand.
When it came to paying the bill, i enquired about paying it off, in which I was informed no they did not have this option and if I did not pay the full amount they would take my car until the amount was paid.
Is this reasonable or unfair? Please advise your views on this.
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Poll: Are Kiwis allergic to “exuberance”? 🥝
In The Post’s opinion piece on the developments set to open across Aotearoa in 2026, John Coop suggests that, as a nation, we’re “allergic to exuberance.”
We want to know: Are we really allergic to showing our excitement?
Is it time to lean into a more optimistic view of the place we call home? As big projects take shape and new opportunities emerge, perhaps it’s worth asking whether a little more confidence (and enthusiasm!) could do us some good.
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42.3% Yes
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33% Maybe?
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24.7% No
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