Log In Woes

Gaylene from Hikurangi Coastal

I don't know how others feel about the terrible service offered by out Government Departments but I am heartily sick and tired of trying to access the information 'on our website' for Real Me, My IRD, and My MSD. It amounts to a Government not interested in providing a service. The systems they have set up are ridiculously difficult to access and heaven help anyone taking more than two tries to log in. They will cite security reasons but really it is merely a farce = they would be much better off hiring more staff! Oh the joy when one eventually manages to speak to a real person! I am sick to death of it. I finally sorted out Real Me recently by waiting to speak to a 'real person'on thee phone the next day! No business could run this way, they would lose customers! It is time some data expert looked into the two strikes and your out for 15 mins at the very least. Now I have been shut out from My IRD in attempting to make a claim for donations! Couldn't even access through Real Me so where is the service? My rant for the day.