Buyer Beware

Bill from Kamo

I recently purchased a second hand long line for my boat, but as this had a thin nylon backbone on a plastic reel I put on my Xmas wish list a cord backbone to replace this. This is the red cord most fishers are familiar with and is readily available from fishing tackle stores.
Unfortunately my wife who is not familiar with these went to Hunting and Fishing to try and purchase one. There she was told that these are not available and was instead sold at some expense another set of plastic reel with nylon line, hooks and clips. As I did not want any of these I took the offending item back to get a refund, but I was told that despite the staff getting things completely wrong WE COULD NOT GET OUR MONEY BACK, ONLY A CREDIT NOTE. My wife was then forced to buy at further expense a bait board for the boat, despite the sales person telling her they did not have any even though he was standing beside them.
So overall Hunting and Fishing showed an appalling lack of product knowledge and abysmal customer service. We will certainly never go back there again and I urge others to stay away as well, or at least be very very careful if they do purchase anything there.

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