Critical projects during Covid-19 response
During the heightened response to Covid-19, we are still progressing with critical projects. Some of the work involved in these projects may include a short interruption to your water supply.
Usually we let our customers know about this with a letter a couple of days beforehand. But, to ensure the safety of our community and frontline essential staff, letter drops have stopped.
We’ll continue to do our absolute best to inform you about planned service interruptions using other methods such as:
• Loud speakers
• Signs up in the street
• Social media
• Website updates
Of course, during service failures like bursts the water can be interrupted without warning. In times like these we will respond by having water available on site and letting you know about it via social media.
Council contact centres are will have this information too – so please give them a call in the first instance.
🧩😏 Riddle me this, Neighbours…
I am an odd number. Take away a letter and I become even. What number am I?
Do you think you know the answer?
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Scam Alert: Bank cold calls
ASB is warning customers about reports of cold calls from scammers claiming to be from ASB. These scammers are trying to obtain personal information, including usernames, dates of birth, and verification codes sent to your mobile phone.
🛡️ The "Caller Check" Test
If you get a call from someone claiming to be from ASB and you’re unsure, just ask them for a Caller Check. You will then be able to verify the call through the app.
Remember, banks will:
❌ Never ask for your banking passwords, PINs, or verification codes
❌ Never need to know your full credit card number – especially the CVC
❌ Never ask you to download software or remotely access your device
❌ Never ask you to purchase gift cards or transfer funds.
If you have received a phone call and think your account has been compromised, call ASB on 0800 ASB FRAUD (0800 272 372), or visit your local branch.
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