Awful experience and result at BNZ Johnsonville

Lydia from Hataitai

Oh my goodness! Just come across the most awful thing #BNZ did to my poor mum! Last thurs she had to make a deposit of a lot of coins for someone at Johnsonville #bnz And they completely stuffed it up! She went up to this teller and the first thing the teller did was sigh and act like it was this huge thing putting her out. Then marched mum up to an atm in the branch and started briskly feeding the coins into it. The atm said it could only accept small amounts of coins but the teller just ignored this (and mum) and fed almost all them in whilst making mum feel like she was such a hassle to her for bringing coins into a branch!

Then a nicer teller had to take over and realised what had happened and tried to stop the transaction on the ATM BUT IT WAS TOO LATE!!! It spat out a receipt for only 20% of the coins!!! Mum and her friend had counted everything before she went in and knew exactly how much. Then #bnz acted like it wasn’t their problem and wouldn’t even give mum a receipt for the proper amount. Since then they’ve been giving her the run around saying they have no control over the ATMs in their branches!!!!

SHAME ON YOU #BNZ for such poor behaviour!!!!! it was at your branch and your teller, it doesn’t matter what machines you use in your branch, you take responsibility as you managed and did this with YOUR tellers in YOUR branch!

It’s now five days later and the money still hasn’t turned up in the BNZ account and everyone is so upset!!!!!! Just so awful and such a bad experience.