Ongoing water payment issues

Charlotte from Khandallah

8 days ago I posted about problems we were having with water meter bills and things got more complicated! We'd always paid our quarterly bill by direct debit rather than paying through a fixed fee and charge based on our property valuation. After Council water section provided us with a detailed breakdown of our usage, right back to 2015, we realised that for the October quarter and all of this year for some reason our usage via the meter had shot up to about 4 times what we would have expected. Turning of every tap till showed the meter running reasonably fast which would indicate some sort of leak. We took to readings on Saturday morning, 1 1/4 hours apart - and the meter continued to run. So we've resorted to turning the toby off at the road - we have a rainwater tank which we can use water from for flushing the toilets, and a couple of taps are not mains pressure and toilets have header tanks on the roof for careful drinking/cooking water. A plumber is booked for tomorrow. We've also approached Council to ask if given that we had no idea there was a problem because they hadn't billed us for so long if some of the very large bill could be exempted. Watch this space. What I would say - how many Wellington households who pay their bills as part of the general rate have serious leaks that go completely undetected because people are not aware?