No Power, No Communication from Vector

This is our fifth day without power, which we lost early Sunday morning. We have registered the outage with Vector and the status is “investigating”. It’s been this way for four days. This is the situation for us and two of our neighbors. Every other house on our road has power.

While I appreciate that our case is a small one given the terrible situations many others are in, still it’s more than a little inconvenient to not have running water and having lost the food in the freezer after keeping it shut for four days., not to mention no WiFi, phone, etc.

Even after five days, there is no meaningful communication from Vector (one status update in four days). They haven’t reported what the problem is and they cannot tell us when the power will be back on, not even an estimate. It’s almost as if we do not exist for them.

Anyone have any suggestions on how to get through to them?

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