Mercy Radiology Changing the face of healthcare
Have you ever thought that getting the medical help you need should be easier?
Anyone who has been bounced from specialist to specialist would agree and at Mercy Radiology, Auckland’s imaging experts are agreeing too, leading the charge to make healthcare work for patients as well as practitioners. CEO Dr Lloyd McCann explains: ‘‘We’re trying to shift our mindset from ‘what’s the matter with you’ to ‘what matters to you’.’’ ‘‘We’ve talked about being patient-centric for decades, but still expect people to take time off work for appointments, find someone to look after their kids, etc... often it’s at the provider’s convenience rather than the patient’s.’’
In one initiative to flip the switch and focus on the customer, Mercy Radiology have teamed up with ProCare and ACC to create a new model where trained GPs can now refer patients for an MRI scan Directly. This cuts out on average 16 ‘wait’ days for the patient in a standard pathway where an MRI scan is needed. GPs now also have the right information to refer patients to the appropriate specialist in a much shorter time saving everyone on the system time and money. Dr Lloyd says that results from the initiative between ACC, ProCare and Mercy Radiology have shown that around ‘‘30 years of wait so far has been removed from the system’’. Alongside this, Mercy have created a series of ‘one-stop-shop’ clinics where patients with neck lumps, suspected kidney stones, blood in the urine or facial fractures can see all the necessary specialists, have all investigations in one single appointment and walk out with a diagnosis in 45 minutes a huge improvement from 6-10 weeks on the traditional pathway!
Access to MRI scan now in Silverdale and Far north is also important to the team. Having recently installed a new MRI machine in its Silverdale clinic, Mercy Radiology can now offer full imaging services to residents between Albany and Whangarei an area which has long been without MRI. ‘‘We believe patients are now equipped to be consumers of health care so we’re working hard to meet their needs,’’ Dr Lloyd says. Operating across Auckland, Mercy Radiology’s Silverdale practice is at Silverdale Medical Centre, 7Polarity Rise, with MRI s
Poll: 🤖 What skills do you think give a CV the ultimate edge in a robot-filled workplace?
The Reserve Bank has shared some pretty blunt advice: there’s no such thing as a “safe” job anymore 🛟😑
Robots are stepping into repetitive roles in factories, plants and warehouses. AI is taking care of the admin tasks that once filled many mid-level office jobs.
We want to know: As the world evolves, what skills do you think give a CV the ultimate edge in a robot-filled workplace?
Want to read more? The Press has you covered!
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52.5% Human-centred experience and communication
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14.7% Critical thinking
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30.1% Resilience and adaptability
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2.7% Other - I will share below!
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Some Choice News!
DOC is rolling out a new tool to help figure out what to tackle first when it comes to protecting our threatened species and the things putting them at risk.
Why does this matter? As Nikki Macdonald from The Post points out, we’re a country with around 4,400 threatened species. With limited time and funding, conservation has always meant making tough calls about what gets attention first.
For the first time, DOC has put real numbers around what it would take to do everything needed to properly safeguard our unique natural environment. The new BioInvest tool shows the scale of the challenge: 310,177 actions across 28,007 sites.
Now that we can see the full picture, it brings the big question into focus: how much do we, as Kiwis, truly value protecting nature — and what are we prepared to invest to make it happen?
We hope this brings a smile!
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