UNANSWERED QUESTIONS

Jan from Ebdentown

I asked these questions in 2017 the answer then was NO.
I ask the questions again, and again wonder why they don't want to know the answers.
Why they don't want to know what Library users think?
Questions :
Library staff
Are they registering requests for help?
Are they registering complaints?
Do staff point out and direct complainants to feedback forms?

Following questions still go unanswered
I asked Council under the Official Information Act for the research they said time and again supported the changes, there is no research, there is no data, they lied and still refuse to be accountable. They promised a Review – When?
Which Libraries here and overseas have adopted the philosophy?
How long had they been operating said philosophy?
How had it benefited the core business of Libraries (issuing books)?
How many were continuing to operate said philosophy?
How were these Libraries reconciling that children are being taught genre search in schools?
The research doesn't exist - they did not and still do not have any data/research to offer us in support of the changes

Someone clever, generations ago, recognised the emotional connection people can have to books, different search styles, the reverence some of us have for the stories, information, authors, and the books themselves and arranged the offering of books to others in the best way possible to cover all styles, it wasn’t an accident it was an expert professional design, that. Has stood the test of time.

To all of you share your point of view thanks, we need everyone who uses the Library to have their say, so we might end up with a balanced way to make our Library inclusive and accessible of everyone, every search style.