SILVER WINNER QUALITY SERVICE AWARD
We’re delighted to have been awarded silver in the 2026 Reader’s Digest Quality Service Awards.
This is the eighth time we’ve been honoured in these awards since they began in 2015.
Each year, Reader’s Digest conducts the Quality Service Awards survey to discover New Zealanders’ attitudes towards services from business across various industries.
Companies are assessed based on five pillars: personalisation, understanding, simplicity, satisfaction and consistency.
This recognition reflects the hard work, dedication and excellence that our teams strive for every day in our villages to deliver exceptional service standards.
Thank you to our amazing teams and to all those who took the time to complete the surveys!
Poll: How important is the ability to book a doctor’s appointment online?
Hi Neighbours
Here at The Doctors we would love to hear how you prefer to book your doctor’s appointments. With busy schedules, different people find different methods easier.
For some, online booking is very convenient, you can make an appointment anytime without needing to wait on the phone. Others still prefer calling the clinic and speaking to a real person, especially if they have specific questions about their visit.
Your feedback helps us understand what works best for our patients and how we can improve access to care.
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27.6% I prefer booking online whenever possible
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41.4% Online booking is helpful but not essential
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27.6% I prefer calling the clinic
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3.4% I didn’t know online booking was available
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