1388 days ago

A TALE OF WOE

Shirley from Shannon

Yesterday I was expecting to have delivered 2 chairs and footstools, 1 bed with small feet and headboard. What I got was 1 chair and footstool and 1 bed with high feet. Now I had paid over $8k for the furniture and had to wait 5 weeks for delivery. So was I happy? Nope not happy, stressed, upset but not happy. I was in full "karen* mode. The business I was dealing with BIG Save, yeap a local business who failed majorly on this. I was told once missing chair was found it could take 2-3 days to be delivered, after waiting 5 weeks already and it was 1 of them that lost it? I don't think so. The chair had been with rest of order but had been taken to Napier instead. I tried to talk to regional manager but they were in a meeting but would "call me back" still waiting on that call. I did get a call to say rest of order will be here today. Yeah not holding my breath it will be correct. This has been a complete disaster. Will never deal with BIG SAVE again. Has anyone else have this happen to them?
Update order arrive correct this time. Yea. However it seems my chair was in warehouse the whole time but someone had sold it and a different person's name on it destined for Palmy! So not only did I receive only half my order but big porkies told to me as well. Lovely dealing with a local company NOT!!!

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Scam Alert: Bank cold calls

The Team from Neighbourly.co.nz

ASB is warning customers about reports of cold calls from scammers claiming to be from ASB. These scammers are trying to obtain personal information, including usernames, dates of birth, and verification codes sent to your mobile phone.

🛡️ The "Caller Check" Test
If you get a call from someone claiming to be from ASB and you’re unsure, just ask them for a Caller Check. You will then be able to verify the call through the app.

Remember, banks will:​​
❌ Never ask for your banking passwords, PINs, or verification codes​​
❌ Never need to know your full credit card number – especially the CVC
❌ Never ask you to download software or remotely access your device​​
❌ Never ask you to purchase gift cards or transfer funds.

If you have received a phone call and think your account has been compromised, call ASB on 0800 ASB FRAUD (0800 272 372), or visit your local branch.

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