Anyone Else Sick of Vodafone Support?

Gareth from Waikanae

Our Voda installation (TV, Broadband) has always been second rate ever since they bought it from Telstra and when you have a problem like over the last week with internet dropping out, running slow, TV freezing then going off for some minutes with the "got no internet signal", or some such error, flashing in the top R/H corner of the screen.... then you have to contemplate calling the multitude of numbers that all put you at the same place where the Voice Recognition Fault Reporting NEVER recognizes what you say, then you get on to the button pressing that ends in 30+ minutes of horrid on hold music that sounds like it is being played underwater.

Yesterday, after a session of 2 hours+, and today of 1 hour on the phone I still had an SC402 Error that no body was able to tell me what it meant.

The guy yesterday was supposed to be pushing out some software that would definitely fix the TV Box over night, but guess what.... it didn't, hence the call to Voda this morning to the number on the screen.

So it started over again "pull the power cable out for 30 seconds", read the serial number, disconnect the internet cable from the modem or router many, many times, pull more power cables, total reset of Router resulting in having to reset the whole WiFi network up again as it had now reset to defaults and all our devices didn't recognize the 'Reset' Network, and this was all after the ordeal of 'what is your account number', 'how much do you pay', 'what is your payment method', 'what is your PIN Number' 'that pin number is wrong'.. "well it was set up on 17 Dec 2019", etc, etc, ad nauseam.

The guy I spent an hour talking to this morning decided to transfer me with out telling me and my phone just went into horrid hold music for 10 minutes. The TV box was now not functional at all with all types of error messages flashing up.
Abruptly the music stopped and someone spoke asking me who I was and what I wanted. I said aren't you the guy who I have been talking to for an hour about my problem?
He muttered something unintelligible to me and rang off !!!

My son and I had a conversation about the unsolved problem and he found instructions on how to do a factory reset on the TV Box while trying to find the SC402 error on Vodafone's site. It sounded a bit like what the guy was trying to get us to do but was not making a good job of explaining how to do it

We thought, sod it, may as well try it.
It took 2 minutes in total and the TV is now working fine.

Why in gods name do you have to spend hours on the phone removing cables, switching stuff off and on, reading serial numbers etc etc reaching no resolution when it is just a quick 2 minute job to get it working again????

Any recommendations for a Vodafone ISP Replacement?
Also VodafoneTV will close on 30 September 2022.

Bit of a rant, sorry bout that.

More messages from your neighbours

17 hours ago

Driven On The Akatarawa Rd Lately?

Marie from Waikanae

If so, its good to know you are still alive and reading this.

We have a function to go to over Christmas up that way and having heard a few hairy stories about the road, I went up there on Thursday to check it out. The road's ok, narrow and winding, but not much worse than a Wellington hill suburb. What was pretty scary was the behavior of other drivers. Three vehicles heading the other way at speed would have crashed into me if I hadn't been pulled off the road. I had pulled in to check the address when a truck came flying past, taking up all of the narrow road at speed. There is no way the driver would have been able to stop had they come around the corner immediately in front of me. The other two drivers came hurtling past as I had turned in to turn around and come back down the hill. They were also driving at speed and taking up most of the road. Coming back down I passed another car coming up and estimate that the safe speed to pass another car was about 30-35 kms.p.h. So, now we're thinking, do we go to the function or not.? Feels a bit like we're taking our life in our hands going up there. Drivers appear to be overconfident, and they are courting serious injury.