Update to Neighbourly members on data breach 06/01/2025 8am
Yesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, including names, email addresses, GPS coordinates from the address you provided to us, forum posts and direct member communications were among the data that was accessed.
We acted immediately upon hearing of a potential breach: we temporarily disabled the site, notified members and authorities including the Privacy Commissioner and worked with our external security consultants to understand if and how it had occurred. We then confirmed the breach with members, safely restored the site to service and began the process of seeking the injunction. Yesterday’s decision by Justice Johnstone prohibits the use of the data by any unauthorised person, and requires them to permanently delete it, or any information obtained from it.
This does not mean that vigilance against scammers is not still required: there is a large industry globally that seeks to use stolen information for identity fraud or to dupe people into providing details of their financial affairs for theft. Again, to keep yourself safe from scammers it is critical that you:
- Don’t click links in emails. Instead, type the web address directly into your browser. This helps ensure you’re visiting a real site, not a fake one
- Enable two-factor authentication where available as this adds an extra layer of security to your data
- Stay alert for phishing emails. Be cautious of unexpected emails asking for personal information, especially ones that create a sense of urgency.
Again, we want to apologise to you for this illegal access to the Neighbourly database and to assure you that we have carefully worked through how this occurred. We have safely secured the site and its services for use and ensured we have robust processes in place so this cannot happen again.
We are continuing to work with the relevant authorities, including the National Cyber Security Centre, on any further steps we need to take.
If you have any further questions please contact us via our customer support team at helpdesk@neighbourly.co.nz.
NZ Post and Rachel Boyack
I see our MP, Labour’s Rachel Boyack, is shedding crocodile tears over the NZ Post closures announced today for Nelson. Perhaps Rachel has ‘forgotten’ it was Labour that corporatised NZ Post, intentionally turning it from a service organisation into one focused solely on profit. Her cries would be a little more credible if she could promise Labour would reopen the closed offices or, even better, reverse that Labour-directed profit-only change.
Come on Rachel, what is Labour’s real position - public service or money?
N8tidy - Same garden. Massive transformation
Big garden transformation completed 🌿✨
We recently finished a garden clean-up with some seriously visible results — the kind of change that reminds us why we do what we do.
See walk-in video below (before/after): youtu.be...
At N8tidy, we are fully commited whatever the challenge you have:
👉 showing up on time
👉 working hard
👉 delivering quality results
👉 keeping prices fair and accessible
We genuinely want our Nelson/Tasman community to enjoy tidy, well-cared-for homes and gardens without it costing the earth. Affordable doesn’t mean cutting corners — it means caring about the people we work for.
Thanks to everyone supporting local 🙏
If you’ve got a garden that needs a reset, you know where to find us.
If you have a house that needs regular cleanup or one-off, we will exceeed your expectations.
Fred - N8tidy
info@n8tidy.com
Poll: As a customer, what do you think about automation?
The Press investigates the growing reliance on your unpaid labour.
Automation (or the “unpaid shift”) is often described as efficient ... but it tends to benefit employers more than consumers.
We want to know: What do you think about automation?
Are you for, or against?
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9.4% For. Self-service is less frustrating and convenient.
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43.5% I want to be able to choose.
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47.1% Against. I want to deal with people.
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