Vodafone mobile and data strength

Dean from Richmond

Another month has passed with more deterioration in both mobile phone signal and mobile broadband signal.

After another 2 hours spent on the phone to Vodafone/OneNZ, I managed to reach a level that didn't provide me with BS. I thank that employee for her honest recommendations and admitting due to over selling and operating over maximum capacity in the area, the signal was poor and won't change for sometime.

I'd been advised weeks ago an upgrade was due in the area within 6-8wks. Turns out this was a complete lie. The upgrade is happening 'sometime next year', despite announcements of upgrades carried out all over the country. This was the last straw- Goodbye OneNZ after over 20yrs of loyalty.

Within 2 days I'm up and running with a new ISP provider and are receiving a very much improved service. I'll be bundling my phone and internet together to equal what I was paying OneNZ. Hope this diary has been of some enlightenment and help to the local community.