What company has the longest wait time on the phone?
You know what it's like trying to deal with companies over the phone - you don't want to do your business online, you want to speak to a real person so you pick up the phone and end up listening to bad hold music for 30 minutes. What companies are the worst for wait times and what is the longest time you've spent hanging on the line?
Poll: As a customer, what do you think about automation?
The Press investigates the growing reliance on your unpaid labour.
Automation (or the “unpaid shift”) is often described as efficient ... but it tends to benefit employers more than consumers.
We want to know: What do you think about automation?
Are you for, or against?
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9.4% For. Self-service is less frustrating and convenient.
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43.4% I want to be able to choose.
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47.1% Against. I want to deal with people.
Volunteer Needed - Nelson Red Cross shop
We are looking for friendly and reliable volunteers for our Nelson Vanguard Street Red Cross Shop for Tuesday and Thursday.
NZ Post and Rachel Boyack
I see our MP, Labour’s Rachel Boyack, is shedding crocodile tears over the NZ Post closures announced today for Nelson. Perhaps Rachel has ‘forgotten’ it was Labour that corporatised NZ Post, intentionally turning it from a service organisation into one focused solely on profit. Her cries would be a little more credible if she could promise Labour would reopen the closed offices or, even better, reverse that Labour-directed profit-only change.
Come on Rachel, what is Labour’s real position - public service or money?
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