FRANCHISE OF THE YEAR (TOP THREE) – NELSON BAYS

Jennian Homes Nelson Bays

Jennian Homes Nelson Bays is building on its foundations as a consistent top performer by being named as a Franchisee of the Year finalist.

The Nelson-based franchise was announced as one of three finalists for the supreme award at Jennian Homes’ annual awards evening in Fiji, marking the conclusion of the organisation’s national conference.

The other finalists announced were Jennian Homes Otago and Jennian Homes Coromandel, with Jennian Homes Otago named the overall winner.

Nelson Bays’ finalist position follows the franchise winning the supreme award in 2016, jointly with Jennian Homes Otago.

As well as the finalist position the Nelson Bays team, owned by Simon Collett and managed by general manager Daryl O’Reilly, was awarded Best Sales Process of the Year recognising the quality of the full client experience from the initial sales contact to handing over the keys to the home – an award the franchise also won in 2015 and 2014.

Jennian Homes Nelson Bays owner Simon Collett is proud to once again be among the top echelon of the 30 franchise areas operated around the country.

“We take pride in ensuring all our homes are at a consistent high standard and are very pleased this has been recognised,” says Mr Collett.

“We are a home-building company and our priority is service and great construction so we continue to attract repeat customers. We do this through constant communication with our loyal sub-contractors, ensuring our timelines are met and high standards of workmanship are maintained.”

Jennian Homes Nelson Bays general manager Daryl O’Reilly says the achievements are a testament to a team that continues to step up to the plate and deliver top-quality service within the local community.

“We’ve worked really hard to build a reputation for excellence in customer service, design and craftsmanship in every home we build, so being recognised yet again as one of the best in our business is both reassuring and motivating,” says Mr O’Reilly.

“The team have worked hard, they’ve had great results and they’ve really deserved these accolades.”

All Jennian franchisees are benchmarked by a rigorous scoring programme which details financial and non-financial indicators, including local market share, use of national support office systems and processes, as well as community involvement.

Jennian Homes chief operating officer Aidan Jury says the Nelson Bays franchise has developed a sales process that is 100 per cent customer-focused. It supports the Jennian Homes ethos of creating a superior customer experience and ensuring the customer clearly understands what is happening every step of the way.

The process has been so successful it is being used as a model for franchises throughout the country.

“We are proud of the growth and progress of all our regional franchisee teams. However, once again Jennian Homes Nelson Bays excelled in all expectations,” says Mr Jury.

“They have worked hard to establish themselves as a consistent performer within Jennian Homes, and an integral part of the local Nelson community, and are reaping the rewards of this.”

As well as being a high-achieving business, the franchise is also very community-spirited, sponsoring a number of local sporting teams and events. The Nelson Bays team were the visionaries behind the Jennian Homes Mother’s Day Fun Run/Walk – an annual event that aims to raise funds for the Heart Foundation and generate awareness about women’s heart health.

This year’s Nelson Bays leg saw more than 650 people take part in the 5km run/walk on May 14 (Mother’s Day).