Concern about the St John Ambulance Service

Jude from Greenmeadows

Over the last two or three years we have had issues with the St John Ambulance Service.  In October 2016 I had cause to call the Ambulance for my husband.  We were living in Waipuk and it was a weekend so nothing was open.  The Ambulance attended but said they couldn't take Rhys to the hospital as he didn't meet their Criteria. I drove him up and later that day he was diagnosed with a massive brain tumor.  He died 10 weeks later!  Last year I had cause to call the Ambulance  for my 87 yr old Father who had had a fall and was unwell but the Ambulance Service refused to attend so I had to put him in the car and take him to Wellesley Road for attention myself.     This week my Daughter,  the mother of two young children, was suffering pain.  She saw a Doctor first thing Friday morning and two hours later had a massive pain attack.  Her partner rang the Ambulance but she didn't meet their Criteria so they didn't attend.  So exactly what is the Criteria and why do we pay a subscription for a service that the Ambulance probably won't attend.  Has any one else had similar experiences?