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Yesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, … View moreYesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, including names, email addresses, GPS coordinates from the address you provided to us, forum posts and direct member communications were among the data that was accessed.
We acted immediately upon hearing of a potential breach: we temporarily disabled the site, notified members and authorities including the Privacy Commissioner and worked with our external security consultants to understand if and how it had occurred. We then confirmed the breach with members, safely restored the site to service and began the process of seeking the injunction. Yesterday’s decision by Justice Johnstone prohibits the use of the data by any unauthorised person, and requires them to permanently delete it, or any information obtained from it.
This does not mean that vigilance against scammers is not still required: there is a large industry globally that seeks to use stolen information for identity fraud or to dupe people into providing details of their financial affairs for theft. Again, to keep yourself safe from scammers it is critical that you:
- Don’t click links in emails. Instead, type the web address directly into your browser. This helps ensure you’re visiting a real site, not a fake one
- Enable two-factor authentication where available as this adds an extra layer of security to your data
- Stay alert for phishing emails. Be cautious of unexpected emails asking for personal information, especially ones that create a sense of urgency.
Again, we want to apologise to you for this illegal access to the Neighbourly database and to assure you that we have carefully worked through how this occurred. We have safely secured the site and its services for use and ensured we have robust processes in place so this cannot happen again.
We are continuing to work with the relevant authorities, including the National Cyber Security Centre, on any further steps we need to take.
If you have any further questions please contact us via our customer support team at helpdesk@neighbourly.co.nz.
Dear Neighbours,
We wanted to update you with what we have uncovered in regards to the potential Neighbourly data breach which we were alerted to on Thursday January 1.
Over the past few days we have worked to understand whether our members’ data had been accessed without authorisation and,… View moreDear Neighbours,
We wanted to update you with what we have uncovered in regards to the potential Neighbourly data breach which we were alerted to on Thursday January 1.
Over the past few days we have worked to understand whether our members’ data had been accessed without authorisation and, if so, the extent of the breach.
We have now confirmed that there was a breach of some data from our registered users. We are now satisfied that the breach was quickly contained, and we have restored the Neighbourly site and services.
Our investigations have shown that there was unauthorised access of Neighbourly data, which included our registered members’ names, email addresses, GPS coordinates, forum posts and member communications. It did not include passwords but some publicly advertised event and business addresses were included.
Following best practice, we will look to seek a court injunction against any use of the material.
We want to apologise to our members for this occurrence and any concerns it may have caused you over the past few days. We have, of course, addressed the issue that allowed the theft to occur, and we are satisfied that the site is secure for use by all of our members. We will work closely with all our staff to ensure we have the most robust processes in place to prevent it from happening again.
Thank you to our members who contacted us over this period and for the understanding you have shown as we work through the complex issues associated with cyber theft.
Q&A regarding Neighbourly data breach
The Team at Neighbourly
🧩 Got a riddle that can stump your Neighbourly community? Share your brain teasers with us and watch your neighbours scratch their heads 😕🤔❓
Send us your tricky puzzles!
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
Many New Zealand gardens aren’t seeing as many monarch butterflies fluttering around their swan plants and flower beds these days — the hungry Asian paper wasp has been taking its toll.
Thanks to people like Alan Baldick, who’s made it his mission to protect the monarch, his neighbours … View moreMany New Zealand gardens aren’t seeing as many monarch butterflies fluttering around their swan plants and flower beds these days — the hungry Asian paper wasp has been taking its toll.
Thanks to people like Alan Baldick, who’s made it his mission to protect the monarch, his neighbours still get to enjoy these beautiful butterflies in their own backyards.
Thinking about planting something to invite more butterflies, bees, and birds into your garden?
Thanks for your mahi, Alan! We hope this brings a smile!
In The Post’s opinion piece on the developments set to open across Aotearoa in 2026, John Coop suggests that, as a nation, we’re “allergic to exuberance.”
We want to know: Are we really allergic to showing our excitement?
Is it time to lean into a more optimistic view of the place we … View moreIn The Post’s opinion piece on the developments set to open across Aotearoa in 2026, John Coop suggests that, as a nation, we’re “allergic to exuberance.”
We want to know: Are we really allergic to showing our excitement?
Is it time to lean into a more optimistic view of the place we call home? As big projects take shape and new opportunities emerge, perhaps it’s worth asking whether a little more confidence (and enthusiasm!) could do us some good.
The festive season is the perfect excuse to indulge your sweet tooth and to bring something truly special to the Christmas table. For Suellen’s family, that showstopper is Croquembouche !
An impressive tower of cream puffs bound together with delicate spun sugar, this classic dessert is a … View moreThe festive season is the perfect excuse to indulge your sweet tooth and to bring something truly special to the Christmas table. For Suellen’s family, that showstopper is Croquembouche !
An impressive tower of cream puffs bound together with delicate spun sugar, this classic dessert is a favourite at weddings across France and Italy and a much-loved Christmas tradition at home.
Click read more for the full recipe.
As the weather warms up and Southlanders begin flocking to the beach, Police are reminding people of an important fact – beaches are roads and need to be treated as such.
Senior Sergeant Scott MacKenzie, Southland Area Road Policing Manager, says while it is legal to drive on Oreti Beach, you … View moreAs the weather warms up and Southlanders begin flocking to the beach, Police are reminding people of an important fact – beaches are roads and need to be treated as such.
Senior Sergeant Scott MacKenzie, Southland Area Road Policing Manager, says while it is legal to drive on Oreti Beach, you still need to adhere to the road rules.
“The beach has a speed limit of 30k/h – there is no excuse to be over this limit.
The days are getting warmer and with school holidays it can be expected that a lot of families with small children and animals will be heading to the beach to enjoy the sun."
“Anyone driving on the beach needs to be mindful of this, and stay focused on your surroundings,” he says.
The risks of injury or worse, to yourself or others, are just the same as on traditional roads.
Senior Sergeant MacKenzie also reminds beach goers that any form of antisocial road-user behaviour will not be tolerated.
“Some people seem to think that road rules don’t apply to you when on the beach – this is not the case.
Antisocial driving behaviour is unacceptable, on and off the beach, and we encourage the community to report the driving behaviour immediately."
“It is best to make a report while the incident is occurring to allow our staff the opportunity to respond immediately and hopefully disrupt any offenders in the act.
Please take note of as much detail as possible, such as registration number of the vehicle, any identifying features of the vehicle and its driver, or even take a video of the driving behaviour if safe to do so,” he says.
You can report information to us by calling 111 if it is happening now, or through 105 for non-emergencies.
Alternatively, you can report information anonymously through Crime Stoppers on 0800 555 111.
There’s growing debate about whether New Zealand’s extended Christmas break (and the slowdown that comes with it) affects productivity.
Tracy Watkins has weighed in ... now it’s your turn. What’s your take? 🤔
Join us this Wednesday and explore our lifestyle, show homes and amenities.
More than just a place to live, Ryman villages are places where friendships grow, hobbies flourish and a genuine sense of community thrives.
The best way is to experience it for yourself. No appointment necessary!
The Environmental Protection Authority announced this week that a proposed mine in Central Otago (near Cromwell) is about to enter its fast-track assessment process. A final decision could come within six months, and if it’s approved, construction might start as early as mid-2026.
We want to … View moreThe Environmental Protection Authority announced this week that a proposed mine in Central Otago (near Cromwell) is about to enter its fast-track assessment process. A final decision could come within six months, and if it’s approved, construction might start as early as mid-2026.
We want to know: Should mining projects like this move ahead?
Keen to dig deeper? Mike White has the scoop.
And they’re once again reminding everyone: please don’t light fires when it’s windy.
Central Otago will move into a restricted fire season from 1 December 2025, which means anyone planning an outdoor fire will need to apply for a permit and plan ahead.
So we’d love to ask you — how … View moreAnd they’re once again reminding everyone: please don’t light fires when it’s windy.
Central Otago will move into a restricted fire season from 1 December 2025, which means anyone planning an outdoor fire will need to apply for a permit and plan ahead.
So we’d love to ask you — how do you make sure you’re being fire-safe at this time of year?
We’ve pulled together a few clever Christmas hacks thanks to Ryman resident, Sullen - simple ideas to save time and stress so you can enjoy more of the festive fun.
A few favourites:
- Hang tree lights vertically for an even glow
- Use reusable gift bags for quick, eco-friendly wrapping
- … View moreWe’ve pulled together a few clever Christmas hacks thanks to Ryman resident, Sullen - simple ideas to save time and stress so you can enjoy more of the festive fun.
A few favourites:
- Hang tree lights vertically for an even glow
- Use reusable gift bags for quick, eco-friendly wrapping
- Prep food ahead to keep Christmas Day relaxed
Click read more for the full list of tips.
You might be surprised. Scammers are getting slicker, sneakier, and a whole lot more convincing, and they’re targeting everyone from students to grandparents.
Before you brush it off with “I’d never fall for that,” give your scam radar a quick tune-up! Test yourself with Netsafe’s fun … View moreYou might be surprised. Scammers are getting slicker, sneakier, and a whole lot more convincing, and they’re targeting everyone from students to grandparents.
Before you brush it off with “I’d never fall for that,” give your scam radar a quick tune-up! Test yourself with Netsafe’s fun new Scam Spotting Quiz or try our online module for even more skill-building.
Scams can catch anyone — even the careful ones.
Keep your wits (and your wallet) about you!
Shopping has become such a big part of our everyday lives, and the choices we make can influence more than we realise.
If you’d like to make those dollars work harder for our local communities, consider choosing small. Households spend more than $110 billion with big businesses each year. … View moreShopping has become such a big part of our everyday lives, and the choices we make can influence more than we realise.
If you’d like to make those dollars work harder for our local communities, consider choosing small. Households spend more than $110 billion with big businesses each year. Shifting a portion of that toward small, local retailers can make a huge difference for the wider small-business economy.
Read business journalist Aimee Shaw's piece.
© Neighbourly 2026
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