Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.
Andrew is here live on Wednesday from 9.30am for your questions.
Poll: As a customer, what do you think about automation?
The Press investigates the growing reliance on your unpaid labour.
Automation (or the “unpaid shift”) is often described as efficient ... but it tends to benefit employers more than consumers.
We want to know: What do you think about automation?
Are you for, or against?
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9.3% For. Self-service is less frustrating and convenient.
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43.6% I want to be able to choose.
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47.1% Against. I want to deal with people.
Hastings Community Patrol
YOUR HASTINGS COMMUNITY PATROL
The Hastings District Community Patrol is a team of local, self-funded, volunteers that play a key role in keeping our local communities safe.
We are a group of dedicated volunteers who patrol the Hastings, Flaxmere, Havelock North and Cape Coast central, urban, and rural areas, focusing on crime prevention. We support the police by acting as extra 'eyes and ears', noting anything that could be suspicious and informing police of incidents requiring urgent attention.
We also work closely with the Local District Councils and other organizations sharing a similar interest in community safety.
Quote from the local police “Community Patrols are invaluable to Police; they keep an eye on neighbourhoods and provide valuable intelligence to Police who cannot be everywhere at once”
We carry out day and night patrols in our dedicated patrol vehicles with sign written liveries that are easily identified by the community.
Our patrol members receive full training and guidance according to the National Community Patrols of NZ protocols and police standards. All applicants are fully vetted by the police on applying.
Volunteering with your local Community Patrol is a great way to make our local community safer and offers an ideal way of being part of a local volunteer team. We would like to encourage other like-minded community members to join our highly committed team. You just need to be keen to learn, have keen eyes and ears, be friendly, honest and be over the age of 18. Being a member of a community patrol could put you on a pathway to a career with the police.
We are a diverse group of the community, and so, if you have the time, commitment and want to put something back into your local community, Community Patrols are seeking new members.
Getting started: Your first step is to express your interest by contacting our recruitment website cpnz.org.nz/join-cpnz. Alternatively, you can contact the Hastings patrols on hastings@cpnz.org.nz
We invite you to join us and be part of your local volunteer group of community patrollers.
Advice please
My Ozito garden shredder worked perfectly until I lent it to someone. Now it only works for about a minute before it shuts off. I’ve pulled it apart, cleaned it out, greased and siliconed what needed it, and checked everything I know, but it’s still not staying working properly.
Has anyone else had this problem and found a solution?
I need it sorted ASAP, so I can get the garden sorted before I move in 2 weeks.
It’s not under warranty, being 5 years old now. Sadly, it still would have been had I tried to use it after it was returned. I haven’t for a few years. Now it’s too late.
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