J
2316 days ago

Be wary of Telecom companies

Jenny from Hillcrest

Hi,
Just to let you all know, I have been dealing with a particular telecom company. I signed up for a $95 plan last year and after the expiration of the plan, I have to pay $140. Initially, they provided the freebies but started charging for it without giving notice after the expiration date. When asked about the notification for what they are going to charge after expiration period, they said the bill of $140 is the notification and the responsibility lies with us, the consumers. They also require 30 days notice to cancel account which is included in the "hidden clause" and 3 working days to action a cancellation.

Then, the new package that they offer are more expensive than the one I signed up for. In another country, consumers would have been given the option to renew the same package and not pay double after the expiration period.

It was a disappointing encounter. Be wary of their tactics.

cheers, Jenny

More messages from your neighbours
3 days ago

Poll: If we want to reduce speeding, what do you think actually changes driver behaviour? πŸ›»πŸš¨πŸš“

The Team from Neighbourly.co.nz

In the Post's article on speeding penalties, the question is asked whether speeding fines are truly about road safety, or are they just a way to boost revenue for the Crown?

What do you think? Should speeding motorists receive speeding fines or demerit points?

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If we want to reduce speeding, what do you think actually changes driver behaviour? πŸ›»πŸš¨πŸš“
  • 37.3% The sting of a fine (Money talks!)
    37.3% Complete
  • 62.7% The threat of demerit points (Nobody wants to lose their license!)
    62.7% Complete
703 votes
6 days ago

Scam Alert: Bank cold calls

The Team from Neighbourly.co.nz

ASB is warning customers about reports of cold calls from scammers claiming to be from ASB. These scammers are trying to obtain personal information, including usernames, dates of birth, and verification codes sent to your mobile phone.

πŸ›‘οΈ The "Caller Check" Test
If you get a call from someone claiming to be from ASB and you’re unsure, just ask them for a Caller Check. You will then be able to verify the call through the app.

Remember, banks will:​​
❌ Never ask for your banking passwords, PINs, or verification codes​​
❌ Never need to know your full credit card number – especially the CVC
❌ Never ask you to download software or remotely access your device​​
❌ Never ask you to purchase gift cards or transfer funds.

If you have received a phone call and think your account has been compromised, call ASB on 0800 ASB FRAUD (0800 272 372), or visit your local branch.

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5 hours ago

Hamilton woman fights for 21-year rates refund after council admits mistake

Libby Totton Reporter from Waikato Times

A pilates studio owner whose rates were overcharged for 21 years is fighting to get the money refunded by the city council.

Progressive Pilates owner Sonia Lidington estimated she had paid an extra $20,000 over the years, but Hamilton City Council has said it can only refund her $7416.

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