Health Services at Waikato DHB
To help protect patients, staff and the community while we all respond to COVID-19 in our communities we are making some important changes to how our facilities operate.
CLINIC APPOINTMENTS AND PLANNED SURGERY
Acute and urgent care will continue to be delivered as normal, as well as time critical procedures and clinic appointments.
If you had a surgery date or a clinic appointment that was postponed or changed to a virtual consultation you will have been contacted directly to inform you of this.
If you haven’t been contacted and you are unclear about your appointment contact the booking clerk phone number on your appointment letter.
If you have any concerns or believe your procedure is urgent, please do contact the clinic you are booked with to confirm your appointment status before visiting our facilities.
RESTRICTED VISITING FOR ALL WAIKATO DHB HOSPITALS
Visitor restrictions remain in place at this time. Please see our Visitor Policy page for full details.
For those unable to visit, we encourage use of mobile phone or digital technology to keep in contact with your loved ones.
KEEP OUR EMERGENCY DEPARTMENT FOR EMERGENCIES
A reminder that our emergency department remains open. However, please do ensure this is used for emergencies only.
Anyone needing immediate or urgent help should seek medical care by calling 111 for an ambulance or going to their nearest hospital emergency department.
If you or a whānau member has a condition that is not urgent or severe :
Phone your GP for an appointment or
Call Healthline 0800 611 116 for free 24 hour health advice. They will tell you
the best place to go.
If you have COVID-19 and start to feel worse or have general COVID questions:
o Call the COVID Healthline for free on 0800 358 5453, 24 hours a day or visit the Unite Against Covid website.
For any Waikato DHB-related queries please call toll-free 0800 276 216
Scam Alert: Bank cold calls
ASB is warning customers about reports of cold calls from scammers claiming to be from ASB. These scammers are trying to obtain personal information, including usernames, dates of birth, and verification codes sent to your mobile phone.
🛡️ The "Caller Check" Test
If you get a call from someone claiming to be from ASB and you’re unsure, just ask them for a Caller Check. You will then be able to verify the call through the app.
Remember, banks will:
❌ Never ask for your banking passwords, PINs, or verification codes
❌ Never need to know your full credit card number – especially the CVC
❌ Never ask you to download software or remotely access your device
❌ Never ask you to purchase gift cards or transfer funds.
If you have received a phone call and think your account has been compromised, call ASB on 0800 ASB FRAUD (0800 272 372), or visit your local branch.
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