People Skills: How To Assert Yourself, Listen To Others, And Resolve Conflicts (book)
People Skills: How To Assert Yourself, Listen To Others, And Resolve Conflicts
Robert Bolton. Simon and Schuster, 2011
Paperback, 324 pages. Former owner's name inside otherwise excellent condition.
People Skills is a communication-skills handbook that can help you eliminate communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others.
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