Hearing Aid Services
Covid 19 Alert Delta Level 2
At Alert Delta Level 2, health and disability services can operate normally, the Ministry of Health is still recommending that in the main Audiology clinics can provide many of their usual services.
Operating at Alert Delta Level 2, Audiology services will be implementing the following practices;
• Risk assessment and screening for potential COVID-19 infection of all people coming into clinics
• Good hygiene and infection control practices including use of PPE as deemed necessary (masks and gloves are recommended)
• Physical distancing – keeping people 1 – 2 metres apart
• Recording contact details of people visiting the clinic to support contact tracing if necessary
Screening prior to entering an Audiology clinic is an important infection control measure. If you are deemed to be a possible risk your clinician may ask you to postpone your appointment until the risk has passed. They may also suggest you contact your GP or Healthline for further information. If you develop any symptoms or feel unwell prior to attending your appointment, please contact the clinic. You may be asked to re-schedule.
Your clinician may wear some form of PPE – such as surgical masks and gloves. Your clinician will determine whether the use of masks and gloves is required based on their clinical assessment and the risk screening you completed prior to the appointment. The best evidence to date does not indicate that masks are required if there is no risk of COVID-19 and the procedure being undertaken does not require more than 15 minutes of close contact (closer than 1 metre). If you have any concerns, please feel free to discuss this with your clinician.
Masks may make communication a little more difficult. If your clinician is using a mask, please do not hesitate to ask your clinician to repeat and clarify anything you do not hear properly.
Contact tracing is one of the foundations of managing transmission of the COVID-19 virus and you can expect that you and any support person coming to the appointment with you will be asked to provide contact details to enable this to happen should it be necessary.
William Rennox
Managing Director
Hearing Health New Zealand Limited
27 O’Neill Street
Claudelands, Hamilton 3214
Tel: 07 853 7874
email: helpmehear@hotmail.com
Our resident audiologist is a member of.
The British Society of Audiology
The British Academy of Audiology
The British Society of Hearing Aid Audiologists
The International Hearing Society (USA)
The Registration Council for Clinical Physiologists (UK)
The Health and Care Professions Council (UK)
The Academy For Healthcare Science – AHCS (UK)
27 Years’ experience in providing Audiology services
Where Good Service Really Matters
Our mission statement is about treating people with respect and dignity, giving honest professional advice with the client’s satisfaction being paramount, it’s not just words but a creed we live by every day
Poll: Does a savoury scone require cheese on top, or folded inside?
Help settle the great kiwi debate ... cheese on top, or folded inside?
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76.9% Inside!
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23.1% On top!
Got more greens than you know what to do with? 🥦🌱🥕
Whether it’s a courgette takeover or a feijoa frenzy, don’t let those garden gems go to waste!
Our suggestion to you: Did you know you can grate and freeze excess courgettes to use in chocolate cake later? It sounds a bit dodgy, but it makes the cake incredibly moist ... and hey, it counts as a serving of veg, right? 🍫
What’s your go-to move for a bumper harvest? Drop your best "glut" recipes or preservation hacks in the comments below! 👇
Mr Minit in Chartwell: Be wary
Hi all,
Just sharing my experience. I had the battery for my car key replaced in March 2025 at Mr. Minit in Chartwell. I was given a one‑year warranty, which seemed impressive at the time.
However, the battery stopped working early Mar 26. With the warranty card, I brought the key back to have it checked and replaced. What I didn’t realise was that the battery was *not* actually replaced. He only tested it with a meter. When I asked whether he had replaced the battery, he said “yes,” but that wasn’t true. He then said he had tested the battery level and there was no need to replace it. When I asked to see the meter, it showed the battery was in the green zone which means it was ok.
I was then advised that I might need to replace the entire key unit. I asked whether he had properly troubleshot the issue to confirm it was the battery and not the key itself. His reply was that he normally doesn’t do that, but I was a “special case.” That means, the warranty card was a misrepresentation and there was no real intention of replacing the battery when it was faulty.
After he finally replaced the battery with a new one, my key worked perfectly again.
**Lesson learned:**
Make sure you take a photo of your warranty card. I feel like the warranty is mostly for show — if I had lost it, I would have been charged another $20+ for a battery. Worst still, I would have to pay more to change the key unit unnecessarily.
Make sure you witness that they replace your old battery with a new one if it's still under warranty.
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