Medical Alarms Cost Service Cost Changes

MEDICAL ALARM SERVICE COST CHANGES - Do read

The Ministry of Social Development (MSD) funds the costs of medical alarm services to its eligible clients through the Disability Allowance.

As part of this funding, MSD regularly negotiates with medical alarm suppliers to make sure their clients continue to get a quality service at a competitive price. This supports people to stay safe and independent in their own homes.

From 19 August 2019, there’ll be a small change in the weekly cost for medical alarm services. The amount may increase, decrease, or stay the same depending

on the supplier.

To make sure people stay safe, there’ll be no interruption to people’s medical alarm service. MSD

will write to people letting them know about the change and will automatically adjust the Disability Allowance payments of people affected.

If you have a medical alarm provided by a non-accredited supplier you can still get the cost of the alarm covered by your Disability Allowance. If you choose to change to a different supplier, you’ll need to choose an accredited supplier.

The assessment and application process for the Disability Allowance hasn’t changed.

The MSD-accredited suppliers of medical alarm services are:

ADT Security Ltd 0800 111 238 or 0800 238 272

Chubb New Zealand 0800 20 30 40

Freedom Medical Alarms 0800 380 280

St John Medical Alarms 0800 502 323

Red Wolf High Level Monitoring 0800 673 252

MSD is also adding more accredited suppliers soon. This will give people more choice when choosing a MSD-accredited supplier.

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