Update to Neighbourly members on data breach 06/01/2025 8am
Yesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, including names, email addresses, GPS coordinates from the address you provided to us, forum posts and direct member communications were among the data that was accessed.
We acted immediately upon hearing of a potential breach: we temporarily disabled the site, notified members and authorities including the Privacy Commissioner and worked with our external security consultants to understand if and how it had occurred. We then confirmed the breach with members, safely restored the site to service and began the process of seeking the injunction. Yesterday’s decision by Justice Johnstone prohibits the use of the data by any unauthorised person, and requires them to permanently delete it, or any information obtained from it.
This does not mean that vigilance against scammers is not still required: there is a large industry globally that seeks to use stolen information for identity fraud or to dupe people into providing details of their financial affairs for theft. Again, to keep yourself safe from scammers it is critical that you:
- Don’t click links in emails. Instead, type the web address directly into your browser. This helps ensure you’re visiting a real site, not a fake one
- Enable two-factor authentication where available as this adds an extra layer of security to your data
- Stay alert for phishing emails. Be cautious of unexpected emails asking for personal information, especially ones that create a sense of urgency.
Again, we want to apologise to you for this illegal access to the Neighbourly database and to assure you that we have carefully worked through how this occurred. We have safely secured the site and its services for use and ensured we have robust processes in place so this cannot happen again.
We are continuing to work with the relevant authorities, including the National Cyber Security Centre, on any further steps we need to take.
If you have any further questions please contact us via our customer support team at helpdesk@neighbourly.co.nz.
Poll: Does a savoury scone require cheese on top, or folded inside?
Help settle the great kiwi debate ... cheese on top, or folded inside?
-
76% Inside!
-
24% On top!
Mr Minit in Chartwell: Be wary
Hi all,
Just sharing my experience. I had the battery for my car key replaced in March 2025 at Mr. Minit in Chartwell. I was given a one‑year warranty, which seemed impressive at the time.
However, the battery stopped working early Mar 26. With the warranty card, I brought the key back to have it checked and replaced. What I didn’t realise was that the battery was *not* actually replaced. He only tested it with a meter. When I asked whether he had replaced the battery, he said “yes,” but that wasn’t true. He then said he had tested the battery level and there was no need to replace it. When I asked to see the meter, it showed the battery was in the green zone which means it was ok.
I was then advised that I might need to replace the entire key unit. I asked whether he had properly troubleshot the issue to confirm it was the battery and not the key itself. His reply was that he normally doesn’t do that, but I was a “special case.” That means, the warranty card was a misrepresentation and there was no real intention of replacing the battery when it was faulty.
After he finally replaced the battery with a new one, my key worked perfectly again.
**Lesson learned:**
Make sure you take a photo of your warranty card. I feel like the warranty is mostly for show — if I had lost it, I would have been charged another $20+ for a battery. Worst still, I would have to pay more to change the key unit unnecessarily.
Make sure you witness that they replace your old battery with a new one if it's still under warranty.
Got more greens than you know what to do with? 🥦🌱🥕
Whether it’s a courgette takeover or a feijoa frenzy, don’t let those garden gems go to waste!
Our suggestion to you: Did you know you can grate and freeze excess courgettes to use in chocolate cake later? It sounds a bit dodgy, but it makes the cake incredibly moist ... and hey, it counts as a serving of veg, right? 🍫
What’s your go-to move for a bumper harvest? Drop your best "glut" recipes or preservation hacks in the comments below! 👇
Loading…
