A TALE OF WOE

Shirley from Shannon

Yesterday I was expecting to have delivered 2 chairs and footstools, 1 bed with small feet and headboard. What I got was 1 chair and footstool and 1 bed with high feet. Now I had paid over $8k for the furniture and had to wait 5 weeks for delivery. So was I happy? Nope not happy, stressed, upset but not happy. I was in full "karen* mode. The business I was dealing with BIG Save, yeap a local business who failed majorly on this. I was told once missing chair was found it could take 2-3 days to be delivered, after waiting 5 weeks already and it was 1 of them that lost it? I don't think so. The chair had been with rest of order but had been taken to Napier instead. I tried to talk to regional manager but they were in a meeting but would "call me back" still waiting on that call. I did get a call to say rest of order will be here today. Yeah not holding my breath it will be correct. This has been a complete disaster. Will never deal with BIG SAVE again. Has anyone else have this happen to them?
Update order arrive correct this time. Yea. However it seems my chair was in warehouse the whole time but someone had sold it and a different person's name on it destined for Palmy! So not only did I receive only half my order but big porkies told to me as well. Lovely dealing with a local company NOT!!!