587 days ago

Southern Cross misbehaving

Willowgrove Consulting Limited

This week we discovered Southern Cross had been acting less honorably than we would expect from our largest medical insurer.

Removing a benefit that enables policyholders to access new private hospital treatments when they become available. This isn't experimental treatment; this is MedSafe Approved and Pharmac Funded. Making it more difficult for about 1 in 5 people that have cover with them.

It might be okay for them to make the changes; their policy wordings say they can. More, the problem is how they did it without effective notice and left policyholders and the financial services industry to figure it out.

On the basis that neither clients calling nor product research houses have picked it up in nearly three years, this is more about how it was done than it is about people picking it up and understanding it.

More messages from your neighbours
42 minutes ago

Feel a chill in the air?

Health NZ - Winter flu

Autumn’s here and the cold weather is fast approaching. So, grab a flu jab and help protect yourself against flu before winter arrives.

The flu vaccine is free if you’re 65 or over. It’s also free for pregnant people and for many others with certain underlying health conditions, including diabetes, heart and lung diseases, and mental health conditions.

To book your flu vaccine contact your doctor, pharmacy or healthcare provider, or visit BookMyVaccine.nz
Book it now

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42 minutes ago

🎭 Tricky, Twisty, and Totally Fun—Let’s Riddle! 🤹‍♂️

Riddler from The Neighbourly Riddler

I bring people together, though I’m not alive;
I’m small but vital, helping communities thrive;
I’m often green, sometimes blue or red—
without me, connections might be dead—
What am I?

Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!

Want to stop seeing these in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.

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7 days ago

Show us your projects

The Team from Neighbourly.co.nz

Whether it's craft, haberdashery, woodwork or upcycling, we'd love to see what you've been working on lately.
You may even spark someone else's creativity...

Tell us about your current project or show us a picture in the comments below...

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