Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.
Andrew is here live on Wednesday from 9.30am for your questions.
Poll: Should the government levy industries that contribute to financial hardship?
As reported in the Post, there’s a $30 million funding gap in financial mentoring. This has led to services closing and mentors stepping in unpaid just to keep helping people in need 🪙💰🪙
One proposed solution? Small levies on industries that profit from financial hardship — like banks, casinos, and similar companies.
So we want to hear what you think:
Should the government ask these industries to contribute?
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59.8% Yes, supporting people is important!
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25.9% No, individuals should take responsibility
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14.4% ... It is complicated
Please Share This Story From Otautahi Newsroom Far and Wide To Help These Men
Otautahi Newsroom
Concerns are being raised about the safety, care standards, and duty of care at a Comcare-supported residential flat in Bishopdale, Christchurch, where vulnerable older men with significant mental health conditions are living.
An advocate speaking on behalf of four residents , says the men are experiencing ongoing intimidation, alleged abuse, and serious safety risks within the flat. The residents are described as having limited capacity to advocate for themselves and have asked for help to bring the situation to public attention.
The flat houses five male residents, all aged over 60 and all considered vulnerable adults with psychiatric illnesses. It is alleged that one resident, I (64), has displayed escalating aggressive and intimidating behaviour over a period of approximately five years. According to reports from residents and those advocating for them, this behaviour has included verbal threats, alleged physical incidents, repeated boundary violations, and conduct that has left others living in fear.
Reported incidents include police attendance following an alleged knife-related event and theft of personal property, an incident in which one resident was allegedly restrained in his bed, repeated verbal intimidation, and unauthorised entry into other residents’ bedrooms. There are also claims that staff members have been assaulted or felt unsafe attending the property, with some reportedly conducting visits from outside the flat due to safety concerns.
Advocates say the ongoing situation has had a severe impact on the mental and physical wellbeing of the affected residents. All four men report feeling unsafe in their own home, with some considering leaving the property despite believing they should not be forced out of housing they were promised would be safe and stable.
One resident, D, who has both mental health needs and a heart condition, is said to have taken on an informal role trying to protect others. Advocates argue this is inappropriate and unsafe, stating that residents should not be expected to manage high-risk situations without professional support. They also claim that Comcare has breached contractual commitments to provide safe, peaceful, and stable housing.
Further concerns have been raised about the suitability of the property itself. The Bishopdale house was originally a four-bedroom home with one bathroom but was altered to accommodate a fifth resident by converting a sunroom into a bedroom. Critics argue that having one toilet for five men over the age of 63 is inadequate and compromises dignity, health, and wellbeing.
There are also claims from a family member of a former resident that care provided to her terminally ill brother at the property was insufficient, adding to broader concerns about oversight and duty of care.
Despite multiple complaints reportedly being lodged with agencies, advocates say they have seen no meaningful action. They are now calling for urgent intervention, including:
• Immediate rehousing of resident I into a 24-hour staffed care facility, dementia care, or appropriate hospital setting
• An urgent, independent investigation into Comcare’s management of the Bishopdale property
• Assessment of whether elder abuse or neglect is occurring
• A full review of duty of care, risk management, and safeguarding practices
• Immediate measures to ensure the safety and wellbeing of the remaining residents
Advocates warn that without urgent action, there is a serious risk of harm. They say the men deserve to live without fear and with appropriate care that protects their dignity, mental health, and quality of life.
A Neighbourly Riddle! Don’t Overthink It… Or Do?😜
Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!
If you multiply this number by any other number, the answer will always be the same. What number is this?
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