Your Consumer Rights
We are often asked to advise on disputes over consumer goods such as costly electronic items, household furniture and sports equipment. Helpfully we usually can say that our clients have more rights than they are lead to believe by the retailers they're dealing with.
The Consumer Guarantees Act for example provides rights and guarantees for you as a consumer when purchasing goods or services for your personal and household use. It applies to any retail sale of goods or services, but not private sales.
That Act gives a number of guarantees about the ownership, delivery and purpose of a product, but it’s more commonly used as protection and a sword when goods aren’t of an acceptable quality or they are not fit for their intended purpose.
Generally, goods are of an acceptable quality where they are fit for the purpose for which they are typically supplied for, free from defects and are safe and durable. This test is assessed on the basis of what a reasonable consumer, being aware of the state and condition of the goods, would consider as acceptable. Things like their nature, price and any statements that are made about them on labelling are all taken into account.
If what you’ve bought doesn’t meet the above requirements, you can insist that the retailer fix the fault. If they don’t, you can then have it remedied elsewhere or reject the goods and get your money back.
Where the fault can’t be remedied or it's substantial, you can however reject the goods straight away.
To give an example, should you purchase a TV that is advertised as having 3 HDMI cable ports but only 2 ports work, or the retailer tells you it has a Netflix remote button and it doesn’t work, you can return the TV to the retailer within a reasonable time of the purchase. The retailer has to fix it at their cost or give you your money back.
If you would like further information on your rights as consumer, please do not hesitate to contact us to discuss.
Call or email Richard Hearn for more information.
Ph 3794660 or richard@corcoranfrench.co.nz
Poll: Should employees be able to work from home?
At the post-Cabinet press conference, the National Party asserted they want public sector staff to return to the office. This has opened a conversation about other sectors in New Zealand who have adopted working from home (WFH).
Where possible, do you think employees should be able to work from home? Vote below and share your thoughts in the comments.
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72.1% Yes
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24.8% No
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3.1% Other - I'll share below
Have your say on Canterbury’s public transport
By David Hill, Local Democracy Reporter
Canterbury residents are being encouraged to have their say on public transport in the region.
Environment Canterbury has released its draft public transport plan and is seeking submissions.
The draft plan outlines a vision for public transport in the region and notes key priorities such as improving the environment, growing patronage, accessibility, innovation and technology, and affordability.
‘‘Public transport takes many forms with communities across our region,’’ councillor Peter Scott said.
‘‘With limited funding available, we need to make sure we make the best decisions to deliver a public transport network that is integrated with urban development, innovative and meets the needs of new and existing customers.
‘‘Effective public transport is the lifeline that connects us to work, school, recreation and our friends and family, so it is important we get this right.’’
The Canterbury’s population is growing and by 2050, it is projected 700,000 people will be living in Greater Christchurch.
The draft plan covers public transport for the region, which includes the Metro service (Christchurch, Selwyn and Waimakariri), MyWay by Metro in Timaru, Total Mobility and Community Vehicle Trusts.
It was developed in partnership with local councils and Waka Kotahi NZ Transport Agency.
Environment Canterbury has been planning to step up its public transport efforts by increasing the frequency of existing services and introducing mass rapid transport in Greater Christchurch.
But these plans have been stalled by a lack of public transport funding in the Government’s 2024-27 National Land Transport Programme.
A proposal to allow people to travel with domestic pets is also included in the draft plan.
Having pets on buses has been successfully trial in other parts of New Zealand, councillor Joe Davies said.
‘‘We’re keen to understand what controls are needed for our bus users in Greater Christchurch and Timaru to be comfortable with pets on public transport.
It is proposed to allow adult passengers to bring a single pet on board, as long it is in an approved carrier at off-peak times, weekdays between 9am and 3pm or after 6pm, and during weekends.
Another proposal would loosen those restrictions in future to allow for leashed and muzzled dogs and increasing the limit to two pets per passenger.
‘‘We want to gauge how people feel about these proposals. Now is the time to have your say,’’ Davies said.
Submissions close on Thursday, October 24.
■ LDR is local body journalism co-funded by RNZ and NZ On Air.
Riddle me this: Neighbourly edition!
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