Your Consumer Rights
We are often asked to advise on disputes over consumer goods such as costly electronic items, household furniture and sports equipment. Helpfully we usually can say that our clients have more rights than they are lead to believe by the retailers they're dealing with.
The Consumer Guarantees Act for example provides rights and guarantees for you as a consumer when purchasing goods or services for your personal and household use. It applies to any retail sale of goods or services, but not private sales.
That Act gives a number of guarantees about the ownership, delivery and purpose of a product, but it’s more commonly used as protection and a sword when goods aren’t of an acceptable quality or they are not fit for their intended purpose.
Generally, goods are of an acceptable quality where they are fit for the purpose for which they are typically supplied for, free from defects and are safe and durable. This test is assessed on the basis of what a reasonable consumer, being aware of the state and condition of the goods, would consider as acceptable. Things like their nature, price and any statements that are made about them on labelling are all taken into account.
If what you’ve bought doesn’t meet the above requirements, you can insist that the retailer fix the fault. If they don’t, you can then have it remedied elsewhere or reject the goods and get your money back.
Where the fault can’t be remedied or it's substantial, you can however reject the goods straight away.
To give an example, should you purchase a TV that is advertised as having 3 HDMI cable ports but only 2 ports work, or the retailer tells you it has a Netflix remote button and it doesn’t work, you can return the TV to the retailer within a reasonable time of the purchase. The retailer has to fix it at their cost or give you your money back.
If you would like further information on your rights as consumer, please do not hesitate to contact us to discuss.
Call or email Richard Hearn for more information.
Ph 3794660 or richard@corcoranfrench.co.nz
Poll: If we want to reduce speeding, what do you think actually changes driver behaviour? 🛻🚨🚓
In the Post's article on speeding penalties, the question is asked whether speeding fines are truly about road safety, or are they just a way to boost revenue for the Crown?
What do you think? Should speeding motorists receive speeding fines or demerit points?
-
37.1% The sting of a fine (Money talks!)
-
62.9% The threat of demerit points (Nobody wants to lose their license!)
🎉 Riddle me this, legends! 🎉
He/She who makes it, sells it.
He/She who buys it, doesn't use it.
The user doesn't know they are using it.
What is it?
(Shezz from Ngāruawāhia kindly provided this head-scratcher ... thanks, Shezz!)
Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!
Want to stop seeing these in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.
Scam Alert: Bank cold calls
ASB is warning customers about reports of cold calls from scammers claiming to be from ASB. These scammers are trying to obtain personal information, including usernames, dates of birth, and verification codes sent to your mobile phone.
🛡️ The "Caller Check" Test
If you get a call from someone claiming to be from ASB and you’re unsure, just ask them for a Caller Check. You will then be able to verify the call through the app.
Remember, banks will:
❌ Never ask for your banking passwords, PINs, or verification codes
❌ Never need to know your full credit card number – especially the CVC
❌ Never ask you to download software or remotely access your device
❌ Never ask you to purchase gift cards or transfer funds.
If you have received a phone call and think your account has been compromised, call ASB on 0800 ASB FRAUD (0800 272 372), or visit your local branch.
Loading…
