Update to Neighbourly members on data breach 06/01/2025 8am
Yesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, including names, email addresses, GPS coordinates from the address you provided to us, forum posts and direct member communications were among the data that was accessed.
We acted immediately upon hearing of a potential breach: we temporarily disabled the site, notified members and authorities including the Privacy Commissioner and worked with our external security consultants to understand if and how it had occurred. We then confirmed the breach with members, safely restored the site to service and began the process of seeking the injunction. Yesterday’s decision by Justice Johnstone prohibits the use of the data by any unauthorised person, and requires them to permanently delete it, or any information obtained from it.
This does not mean that vigilance against scammers is not still required: there is a large industry globally that seeks to use stolen information for identity fraud or to dupe people into providing details of their financial affairs for theft. Again, to keep yourself safe from scammers it is critical that you:
- Don’t click links in emails. Instead, type the web address directly into your browser. This helps ensure you’re visiting a real site, not a fake one
- Enable two-factor authentication where available as this adds an extra layer of security to your data
- Stay alert for phishing emails. Be cautious of unexpected emails asking for personal information, especially ones that create a sense of urgency.
Again, we want to apologise to you for this illegal access to the Neighbourly database and to assure you that we have carefully worked through how this occurred. We have safely secured the site and its services for use and ensured we have robust processes in place so this cannot happen again.
We are continuing to work with the relevant authorities, including the National Cyber Security Centre, on any further steps we need to take.
If you have any further questions please contact us via our customer support team at helpdesk@neighbourly.co.nz.
Poll: Should the government levy industries that contribute to financial hardship?
As reported in the Post, there’s a $30 million funding gap in financial mentoring. This has led to services closing and mentors stepping in unpaid just to keep helping people in need 🪙💰🪙
One proposed solution? Small levies on industries that profit from financial hardship — like banks, casinos, and similar companies.
So we want to hear what you think:
Should the government ask these industries to contribute?
-
59.7% Yes, supporting people is important!
-
26% No, individuals should take responsibility
-
14.3% ... It is complicated
Addictive Eaters Anonymous
After ten years of depression, my life had hit rock bottom
I remember being ‘different’ around food for most of my life. This included things such as being the person who had two cream buns at morning tea when everyone else had one; eating icing sugar by the spoonful directly from the packet; and being the family member who went into the kitchen after dinner to eat the leftovers. There are numerous other examples – too many to list. I could overeat anything. If I couldn’t get my preferred favourites (e.g. chocolate), I’d be eating the vegetables.
Poll: Do you have a go-to adverse-weather checklist for your family? ☔⚠️
As reported in the Press, the same low-pressure system that lashed the North Island over the weekend is now making its way south, bringing heavy rain and strong winds with it. It’s a soggy start to the week for many of us.
With more wild weather on the cards, we’re curious: do you have a go-to adverse-weather checklist for your family? Or are you more of a “grab the torches and hope for the best” household?
-
48% Yes - we like to be prepared
-
40% Nah
-
12% This is on my to-do list!
Loading…
