BAMBILLO ADJUSTABLE MASSAGE BED .... UPDATE!

Margaret from St Albans

Hi Neighbours
It is now SIXTEEN weeks since I tried, ordered, and paid for a Bambillo electric bed at a Christchurch Home Show. It has still not been installed properly. It does not raise my head or feet, massage me, put me in the pain-relieving zero-gravity position for which I bought it, nor adjust in any way. It is just a very expensive, King Single, flat piece of furniture.

WHY? Because it was sent without its motor! It DID come with EIGHTEEN legs, though. (It only needs six). Three weeks ago. I wrote about my experience on this site, and several of you kindly offered advice. I took most of it, as well as emailing the story and your comments to the company, Brand Developers(also known as the TV Shop) marked Attention: General Manager. No response.

Two electricians from different firms later ... (both of whom told me that they had previous experience of this Company's total lack of customer service ... with a customer who was delivered a broken electric massage chair, had to wait for weeks for a replacement, and that was broken, too...) the tally is no motor; then motor sent without the bit that carries the cord to the wall plug to make it go...; no remote control to operate the bed; then it arrived with no batteries and didn't work, anyway; more phone calls via the Philippines and they refuse to patch the calls through to Auckland; more emails to be ignored; then another part was faulty and they replaced one broken item but not the other...

But WAIT! There's more... the bed is difficult for an old lady with arthritis and spinal issues to get in and out of. It sort of sucks you in, and I can't turn over. It is uncomfortable, and the worst thing is .... it CREAKS! If I flex a muscle, or shift my body weight slightly, it sounds like someone walking on old wooden floorboards in an ancient house. My back problems are now worse.

In pain, and at a loss as to what to do, I have been sleeping elsewhere. Meanwhile, this useless piece of junk costing thousands of dollars is not doing what they advertise it will do... all due to their utter incompetence and lousy customer care. Instead of giving me a dream sleep, the Bambillo bed purchase has been a nightmare.

I can't afford a lawyer to force Brand Developers to fulfil the contract, so am stuck with this white elephant. TAKE MY ADVICE .... don't be sucked in by their infomercials. Do what two friends who also wanted a Bambillo have just done. Buy your electric bed from Harvey Norman, where the customer service is outstanding!!