Bad experience with carpet cleaners
I would like to share the bad experiences I have had over the past few weeks with a carpet cleaning company called Clean Globe. Twice in the last 10 weeks, I have made appointments for them to clean the carpets in my house, and both times they did not turn up, nor contact me soon after the expected time to explain or apologise.
The first appointment was in early Sept and I spent hours beforehand shifting all the small furniture so they had a clear run. This was difficult as I have a back disability and this heavy work caused a lot of pain which affected my mobility for a couple of days. Two large bird cages also had to be relocated out of the house.
However 45 minutes before they were due, I had a phone call to say they were running 60-90 minutes late, due to a van break down. I said I wasn’t happy as I would have to change a later appointment, but would have to accept it. Then nothing – no phone call, no arrival, no text!
I waited a day before putting a negative review on their website and immediately received a rather generic apology. Nothing more.
Then last week I received a marketing email extoling their virtues, so seeing red at their cheek, I sent back a very negative response telling them how I felt. Immediately I received a more genuine email, apologising and offering to come and clean my carpet free of charge, and they would shift all the small furniture themselves. Happy with this, and by way of a very pleasant phone call, I made another booking for yesterday, but still did quite a bit of heavy cleaning – skirting boards, cobwebs, etc. Bird cages were relocated again.
Did they turn up? Apology? Phone call? Nothing! I pulled up their confirmation email (which I had earlier accepted) and replied to it saying that it was a pity they hadn’t kept the appointment themselves.
This morning I found an email sent at 10.45 pm yesterday saying simply “Will come tomorrow at 12pm. Regards Ash”.
I have no desire to allow them to let me down a third time, and was going out, so replied by email and text to tell them not to come today and that I wanted nothing more to do with their company.
.
Now I have just received another generic marketing email saying how wonderful they are!
Not a good way to run a business Clean Globe!
Poll: Should all neighbours have to contribute to improvements?
An Auckland court has ruled a woman doesn’t have to contribute towards the cost of fixing a driveway she shares with 10 neighbours.
When thinking about fences, driveways or tree felling, for example, do you think all neighbours should have to pay if the improvements directly benefit them?
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82.3% Yes
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14.9% No
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2.8% Other - I'll share below
Live Q&A: Garden maintenance with Crewcut
This Wednesday, we're having another Neighbourly Q&A session. This time with John Bracewell from Crewcut.
John Bracewell, former Black Caps coach turned Franchisee Development Manager and currently the face of Crewcut’s #Movember campaign, knows a thing or two about keeping the grass looking sharp—whether it’s on a cricket pitch or in your backyard!
As a seasoned Crewcut franchisee, John is excited to answer your lawn and gardening questions. After years of perfecting the greens on the field, he's ready to share tips on how to knock your garden out of the park. Let's just say he’s as passionate about lush lawns as he is about a good game of cricket!
John is happy to answer questions about lawn mowing, tree/hedge trimming, tidying your garden, ride on mowing, you name it! He'll be online on Wednesday, 27th of November to answer them all.
Share your question below now ⬇️
Today’s Riddle – Can You Outsmart Your Neighbours?
First you eat me, then you get eaten. What am I?
Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.
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