Your Consumer Rights
We are often asked to advise on disputes over consumer goods such as costly electronic items, household furniture and sports equipment. Helpfully we usually can say that our clients have more rights than they are lead to believe by the retailers they're dealing with.
The Consumer Guarantees Act for example provides rights and guarantees for you as a consumer when purchasing goods or services for your personal and household use. It applies to any retail sale of goods or services, but not private sales.
That Act gives a number of guarantees about the ownership, delivery and purpose of a product, but it’s more commonly used as protection and a sword when goods aren’t of an acceptable quality or they are not fit for their intended purpose.
Generally, goods are of an acceptable quality where they are fit for the purpose for which they are typically supplied for, free from defects and are safe and durable. This test is assessed on the basis of what a reasonable consumer, being aware of the state and condition of the goods, would consider as acceptable. Things like their nature, price and any statements that are made about them on labelling are all taken into account.
If what you’ve bought doesn’t meet the above requirements, you can insist that the retailer fix the fault. If they don’t, you can then have it remedied elsewhere or reject the goods and get your money back.
Where the fault can’t be remedied or it's substantial, you can however reject the goods straight away.
To give an example, should you purchase a TV that is advertised as having 3 HDMI cable ports but only 2 ports work, or the retailer tells you it has a Netflix remote button and it doesn’t work, you can return the TV to the retailer within a reasonable time of the purchase. The retailer has to fix it at their cost or give you your money back.
If you would like further information on your rights as consumer, please do not hesitate to contact us to discuss.
Call or email Richard Hearn for more information.
Ph 3794660 or richard@corcoranfrench.co.nz
Poll: Should the government levy industries that contribute to financial hardship?
As reported in the Post, there’s a $30 million funding gap in financial mentoring. This has led to services closing and mentors stepping in unpaid just to keep helping people in need 🪙💰🪙
One proposed solution? Small levies on industries that profit from financial hardship — like banks, casinos, and similar companies.
So we want to hear what you think:
Should the government ask these industries to contribute?
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60.1% Yes, supporting people is important!
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25.7% No, individuals should take responsibility
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14.3% ... It is complicated
Addictive Eaters Anonymous
After ten years of depression, my life had hit rock bottom
I remember being ‘different’ around food for most of my life. This included things such as being the person who had two cream buns at morning tea when everyone else had one; eating icing sugar by the spoonful directly from the packet; and being the family member who went into the kitchen after dinner to eat the leftovers. There are numerous other examples – too many to list. I could overeat anything. If I couldn’t get my preferred favourites (e.g. chocolate), I’d be eating the vegetables.
Poll: Do you have a go-to adverse-weather checklist for your family? ☔⚠️
As reported in the Press, the same low-pressure system that lashed the North Island over the weekend is now making its way south, bringing heavy rain and strong winds with it. It’s a soggy start to the week for many of us.
With more wild weather on the cards, we’re curious: do you have a go-to adverse-weather checklist for your family? Or are you more of a “grab the torches and hope for the best” household?
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44.4% Yes - we like to be prepared
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38.9% Nah
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16.7% This is on my to-do list!
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