Financial assistance available for ratepayers
In the current period of uncertainty, we appreciate that many Aucklanders are facing financial hardship. The following information outlines some of the financial assistance measures that are available to help ratepayers.
Deferment of rates payment without penalties
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Under normal circumstances if your recent rates invoice was not paid in full by 28 May 2020 a penalty payment would be applied to any outstanding balance. However, if you are experiencing financial difficulties, contact the council to arrange payment by smaller installments, or defer payment of the full amount, until 31 August 2020 without attracting penalties. All registered ratepayers who require financial assistance and support at this time may apply. Here are some examples of how you can demonstrate that you are experiencing financial hardship:
Business ratepayers
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In receipt of government wage subsidy
In receipt of government-guaranteed business loan
Tax payments deferred by IRD
Residential ratepayers
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Is a participant of the mortgage repayment holiday scheme
Has lost their job or had a substantial reduction in income
To apply please go online here or call us on 09 301 0101.
You will need your name, full address of the property for which you are applying and your rates assessment number.
You will not need to upload evidence of your financial hardship in order to apply, but we may request this from you at a later date.
If you pay your rates by direct debit, you can apply to suspend your payments until 31 August 2020.
Please note this deferment scheme:
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is in addition to existing payment plans already offered to ratepayers.
does not include any outstanding payments and penalties incurred prior to 25 March 2020. In addition, the following support is available for residential ratepayers:
Rates postponement policy
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The council has a rates remission and postponement policy allowing residential ratepayers who meet certain criteria to postpone payment of their rates until a specified event such as the sale of their property. Detail on eligibility and conditions available in this document.
Rates rebate scheme
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Rates relief of up to $640 is available for those on incomes below a specified level through the government’s rates rebates scheme. Go here for details of eligibility and conditions.
Accommodation Supplement
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The Accommodation Supplement is the Government’s primary assistance for accommodation costs, including for homeowners seeking help with their rates payments. People do not need to receive a main benefit to be eligible for the accommodation supplement. For information on eligibility and to apply for the accommodation supplement you can contact Work and Income either its website at or call 0800 559 009.
More information
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If you are facing difficulties paying your rates, call us on 09 301 0101 and staff will be happy to provide further information on these options.
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Some Choice News!
DOC is rolling out a new tool to help figure out what to tackle first when it comes to protecting our threatened species and the things putting them at risk.
Why does this matter? As Nikki Macdonald from The Post points out, we’re a country with around 4,400 threatened species. With limited time and funding, conservation has always meant making tough calls about what gets attention first.
For the first time, DOC has put real numbers around what it would take to do everything needed to properly safeguard our unique natural environment. The new BioInvest tool shows the scale of the challenge: 310,177 actions across 28,007 sites.
Now that we can see the full picture, it brings the big question into focus: how much do we, as Kiwis, truly value protecting nature — and what are we prepared to invest to make it happen?
We hope this brings a smile!
Scam Alert: Bank cold calls
ASB is warning customers about reports of cold calls from scammers claiming to be from ASB. These scammers are trying to obtain personal information, including usernames, dates of birth, and verification codes sent to your mobile phone.
🛡️ The "Caller Check" Test
If you get a call from someone claiming to be from ASB and you’re unsure, just ask them for a Caller Check. You will then be able to verify the call through the app.
Remember, banks will:
❌ Never ask for your banking passwords, PINs, or verification codes
❌ Never need to know your full credit card number – especially the CVC
❌ Never ask you to download software or remotely access your device
❌ Never ask you to purchase gift cards or transfer funds.
If you have received a phone call and think your account has been compromised, call ASB on 0800 ASB FRAUD (0800 272 372), or visit your local branch.
🧩😏 Riddle me this, Neighbours…
I am an odd number. Take away a letter and I become even. What number am I?
Do you think you know the answer?
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