Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard

The Team from Neighbourly.co.nz

What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.

Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.

A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.

Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.

Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.

Andrew is here live on Wednesday from 9.30am for your questions.

More messages from your neighbours

5 hours ago

Don't overthink this riddle...

Ashleigh from The Neighbourly Riddler

I have a silver sole
but no feet,
I make my living by bringing the heat.
What am I?

Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!

Want to stop seeing these in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.

10 hours ago

Government targeted relief

Garth from Hillcrest

My sister is a Pensioner living in Wellsford. She has an appointment at North Shore Hospital tomorrow afternoon at 2.45pm. The 160km round trip would cost about $50 which is too expensive. Instead, she will be taking a free shuttle leaving from Wellsford at 8am tomorrow, so will have almost 6 hours wait at hospital . It is not only families with children who are struggling. I do understand that not everyone can be accommodated in the relief, but just saying.