Urgent Care wait times

Shorecare Urgent Care Smales Farm

We understand that waiting to be seen can be incredibly frustrating but here are some things to think about before seeing our clinical staff that will help speed up the entire Shorecare process.

Clinical questions:
- How long have you been unwell and what symptoms are troubling you?
- Have you had this before?
- What medication have you taken/given to the sick child today?
- The names of all regular long term medications currently being taken and if you have any allergies.
- Think about the way an accident happened and what got hurt and how.
- What is your vaccination status e.g. tetanus

Please remember to think about the others waiting to be seen and avoid bringing in extra "while I'm here requests". We are an urgent care clinic and are here to see you for the urgent matter at hand, not your long term concerns.

Even if a person went ahead of you, the staff have a good reason - one day if you have a dangerous condition we will do the exact same thing for YOU.

If the Doctor seems like they are hurrying, it is because they are busy and not because they are not interested or are uncaring - it may be way after their due meal break or finishing time but they are there for you.

It is very common for our hardworking staff to work overtime and skip extra tea breaks so that they can continue to care for you and make your wait time as short as possible.

Thanks for helping keep our wait times down!