308 days ago

Southern Cross misbehaving

Willowgrove Consulting Limited

This week we discovered Southern Cross had been acting less honorably than we would expect from our largest medical insurer.

Removing a benefit that enables policyholders to access new private hospital treatments when they become available. This isn't experimental treatment; this is MedSafe Approved and Pharmac Funded. Making it more difficult for about 1 in 5 people that have cover with them.

It might be okay for them to make the changes; their policy wordings say they can. More, the problem is how they did it without effective notice and left policyholders and the financial services industry to figure it out.

On the basis that neither clients calling nor product research houses have picked it up in nearly three years, this is more about how it was done than it is about people picking it up and understanding it.

More messages from your neighbours
5 days ago

Why are ghosts such bad liars?

The Team from Neighbourly.co.nz

...You can see right through them.

No, we haven't lost the plot! July 1st is International Joke Day and because laughter is good for your body, we want to get involved.

So, go on, jokers! Share your best joke below...

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20 hours ago

Kiwi Self Storage - Winner Canstar Blue - Best Storage 2024

Alan Storage from Kiwi Self Storage - North Shore

Kiwi Self Storage was the recipient of Canstar Blue 2024 and 2021 awards for Best storage - we had most satisfied customers for Self Storage in 2024, 2021. So, what are our storage customers in Auckland and Wellington looking for in their self storage?

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5 days ago

LOST RED/GOLD READING GLASSES

Helen from Totara Vale

Hi Neighbours. A pair of red/gold reading glasses were lost in Mairangi Bay on Saturday. My friend said she did a walk along the natural stone to Campbell's Bay & dropped her glasses somewhere along the way. If you have found them, please call/text Tina 02102103444. Or message me 027 3862680 😄 Much appreciated. Cheers Helen