433 days ago

Southern Cross misbehaving

Willowgrove Consulting Limited

This week we discovered Southern Cross had been acting less honorably than we would expect from our largest medical insurer.

Removing a benefit that enables policyholders to access new private hospital treatments when they become available. This isn't experimental treatment; this is MedSafe Approved and Pharmac Funded. Making it more difficult for about 1 in 5 people that have cover with them.

It might be okay for them to make the changes; their policy wordings say they can. More, the problem is how they did it without effective notice and left policyholders and the financial services industry to figure it out.

On the basis that neither clients calling nor product research houses have picked it up in nearly three years, this is more about how it was done than it is about people picking it up and understanding it.

More messages from your neighbours
1 hour ago

Unlock the Answer: Today’s Riddle is Trickier Than You Think!

Riddler from The Neighbourly Riddler

What English word retains the same pronunciation, even after you take away four of its five letters?

Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.

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Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.

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1 day ago

Riddle Me That: Ready to Test Your Wits?

Riddler from The Neighbourly Riddler

If the prisoner tells a lie, he'll be hanged;
if he tells the truth, he'll be beheaded.
What can he say to save himself?

Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.

Want to stop seeing riddles in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.

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15 hours ago

Poll: Is it rude to talk on the phone on a bus?

The Team from Neighbourly.co.nz

Buses can be a relaxing way to get home if you have a seat and enough space. However, it can be off-putting when someone is taking a phone call next to you.

Do you think it's inconsiderate for people to have lengthy phone calls on a bus? Vote in the poll, and add your comments below.

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Is it rude to talk on the phone on a bus?
  • 65.9% Yes
    65.9% Complete
  • 31.7% No
    31.7% Complete
  • 2.4% Other - I'll share below
    2.4% Complete
954 votes