Southern Cross misbehaving
This week we discovered Southern Cross had been acting less honorably than we would expect from our largest medical insurer.
Removing a benefit that enables policyholders to access new private hospital treatments when they become available. This isn't experimental treatment; this is MedSafe Approved and Pharmac Funded. Making it more difficult for about 1 in 5 people that have cover with them.
It might be okay for them to make the changes; their policy wordings say they can. More, the problem is how they did it without effective notice and left policyholders and the financial services industry to figure it out.
On the basis that neither clients calling nor product research houses have picked it up in nearly three years, this is more about how it was done than it is about people picking it up and understanding it.
Riddles to Resolve Your Resolution!
I shave every day, but my beard stays the same.
What am I?
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We're talking new year resolutions...
Tidying the house before going to bed each night, meditating upon waking or taking the stairs at work.
What’s something quick, or easy, that you started doing that made a major positive change in your life?
New Year, Same Brain Teasers!
A man was found dead with a cassette recorder in one hand and a gun in the other.
When the police pressed “play,” the tape said, “I can’t go on,” and then there was a gunshot.
Yet, the police knew it was a murder.
How?
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