Beware of Shake Shed Company for icecream cakes!

Jen from Torbay - Long Bay

This is a warning to not buy icecream cakes from the Shake Shed Company. I bought a Party Cake via their website on August 17th and when I went to pick it up, they gave me the wrong cake. I wouldn't have minded if it was for an adult's birthday but it was for my daughter's 2 year birthday so I specifically ordered the fun party cake. As of today, still no one in management has called me back. I have literally left message after message for Karen (the manager of Shake Shed Glenfield) to call me and she has refused to contact me. I also left numerous messages with someone called Chang, who the female employee at Shake Shed Glenfield said I could also try to contact. Again, no response. I finally went back to Shake Shed Glenfield in person and was told by the female employee that I've been dealing with there, that Karen gave her the message that I was only entitled to a hot dog voucher for the cake mistake because I took the cake the day it was due to be picked up. This is absolutely outrageous because I had NO CHOICE but to take it, as my daughter's birthday was the next day and there was no time to get another ice cream cake anywhere else (they take at least 1 week to make). The part I'm really angry about is that I've had to chase management for over 2 months just to get the answer that they won't accept responsibility for the mistake and provide a refund. I've given them chance after chance to show some kind of customer service but they are absolutely the worst company I've ever dealt with. Even their head office phone number goes to an un-named voicemail which they don't reply to. I've emailed them and they just ignore me. I tried this company based on a friend's good experience with them but I just have to warn others that if they make a mistake with your order, they just won't care at all! Rant over.