First Aid Kit Saline Solution Recall - First Aid Kits : The Trusts

Sheralee from Te Atatu Peninsula

Here is an update on the saline solution in the free first aid kits issued recently by The Trusts.

On Monday, March 18 we alerted the public to a potential problem with floating particles in the saline solution provided in the kit. If you had a kit we requested you open it and remove the two vials of saline solution, even if they look clear. We also asked you not to throw the vial away, just in case our supplier USL, needed to recall the product.

Medsafe NZ and USL have agreed a product recall is the best approach in this situation. USL have sent the original saline for testing to an independent laboratory. Test results will take time, but again, it is better to be safe than sorry, so we are supporting the recall and encouraging our customers to follow the recall process.

If you have already received a first aid kit we will have your details from the voucher you completed so in the next few days, you will receive a letter and/or an email from USL. This is to ensure we get the message to everyone. Following on from that replacement saline and a prepaid addressed return courier pack and return form will arrive. All you need to do is put the vials in the pack, fill out the form and drop at a post office. USL is paying the courier costs.

If you have used or thrown away the vials, fill out the form anyway, explain what has happened and send it back in the pack provided.

At this stage the,e exact timing around the letter from USL needs to be confirmed. We have 16,000 or so kits out there so USL is putting together a mailing list from the vouchers you exchanged for your kit. It may take a few days to get this sorted out given the numbers involved.

For those that haven’t received a kit or a voucher, the vouchers are still available and will still be valid past the date of 31 March 2019. You are more than welcome to have one, but the distribution of the free First Aid Kit is temporarily on hold until USL replaces all the vials of saline solution with the new product.

Please fill out the form on the following page on our website so we can let you know when replacement saline solution is available: www.thetrusts.co.nz...

We know it means some inconvenience if you have the kit, but we have worked hard with our suppliers to keep this to a minimum.

Once again, we’re sorry this has happened, but we simply cannot take any risks where our local community is concerned and we’re doing our utmost to put this right.

Simon Wickham
Chief Executive
The Trusts