Watercare ups charges yet delivers appalling service
Has anyone had similar experiences with Watercare of late?
On 3 May this year, Watercare reported a leak at our property. I employed plumbers to find and repair the leak. The cost was nearly $1000. As it turned out, the leak was Watercare's problem. After 11 weeks and umpteen emails to them, they have failed to reimburse me for my costs.
Phil Goff, in a recent public statement, spoke of Watercare's ''accountability'' and ''responsiveness.'' Watercare's Chief Customer Officer, Amanda Singleton, describes herself as ''a passionate customer advocate'' and being responsible for ''all customer touch points'' (whatever they are) ''in the business.'' After this month's increases to water charges - with yet more to come - it feels as if they're taking us for fools.
Poll: As a customer, what do you think about automation?
The Press investigates the growing reliance on your unpaid labour.
Automation (or the “unpaid shift”) is often described as efficient ... but it tends to benefit employers more than consumers.
We want to know: What do you think about automation?
Are you for, or against?
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9.5% For. Self-service is less frustrating and convenient.
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43.5% I want to be able to choose.
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47.1% Against. I want to deal with people.
Bridge game for life: lessons
East Coast Bays Bridge CLub is offering a set of 16 wks of bridge lessons.
Starts Monday March 9 at 10am-12pm and/or Tuesday March 10 from 7:15pm-9:15 pm. Email" lessons@ecbbridgeclub.co.nz" or call 027 296 3365
Poll: Do you think Auckland Council is doing enough to help households safely dispose of hard-to-recycle waste?
How do we Reduce, Reuse, and Recycle the hard stuff?
We’re talking tyres, paint, and agricultural chemicals — the items that aren’t always easy to dispose of.
Recently featured in The Post, this innovative business is showing how waste can be transformed into opportunity, turning what we throw away into products.
But this raises a bigger question: how do we get our waste to the right people — the ones doing the right things with it?
♻️ Do you think Auckland Council is doing enough to help households safely dispose of hard-to-recycle waste and get it back into the supply chain?
We’d love to hear your thoughts.
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5.1% Yes!
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77.5% No.
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17.4% For some products.
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