1941 days ago

Changing Your Customer’s Opinions

Nisaar Goga from First Class Accounts Botany

The former managing director for Facebook Australia & New Zealand has some very strong opinions about how social media and modern communication technology is changing the way people form their opinions.

The question is are you up to speed with how your customers form opinions about your brand?

Stephen Scheeler, the former managing director of Facebook Australia and New Zealand, points out that “we have entered an era where technology in good and not so good ways is impacting how humans do lots of different things and one is how they form opinions."

Stephen has concerns about how rapidly technology has transformed the way people build and change their opinions. He feels strongly that the accelerated changes are so great that even an insider with his experience cannot fully understand what is happening.

And although he is specifically referring to the way social media may have influenced the recent Australian elections, these concerns hold true for understanding your consumers and how they form opinions about your brand. What does this mean for your organisation?

The first thing to realise is that you can’t leave your head in the sand. The advertising world is rapidly changing and you need to get onboard with that. If you think that your advertising approach from even 5 years ago is up to date then you need to revisit the way you market your brand.

Targeted advertising is taking a larger share of audience than ever before so you need to know who your audience is in much greater segmentation detail than ever before. You can no longer assume the average grocery buyer is a mum with two children for example.

You also need to know how your consumer interacts and communicates with their community. As Ariadne Vromen, professor of political sociology at the University of Sydney, points out, social media “can be used to shore up your base, delivering messages to them as you know other forms of traditional advertising aren’t working”.

Ariadne adds that it isn’t only the young but older people who are using Facebook to verify opinions and establish trust in products and organisations. Social media is a powerful tool that has transformed the way your customers modify their opinions and you need to ensure you’re using it appropriately for your customer base.

Finally, you, as a business owner, need to invest more in your data collection and analysis tools. Build an expert marketing team and create an holistic approach to your advertising that talks to your consumers where and when they’re listening.

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More messages from your neighbours
9 days ago

Poll: What special qualities should a 5-star New Zealand airport hotel at our largest international airport have?

Pullman Novotel

Te Arikinui Pullman Auckland Airport is New Zealand’s only 5-star airport hotel, given its incredibly close proximity to the airport, the convenience of walking to the airport is a major highlight but there are plenty of other features that make it special. Find out more

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What special qualities should a 5-star New Zealand airport hotel at our largest international airport have?
  • 4.9% Unmatched runway views with a private lounge
    4.9% Complete
  • 45.7% Exceptional service from arrival to departure
    45.7% Complete
  • 4.9% Gourmet dining featuring New Zealand's finest, celebrating Te Ao Māori kai
    4.9% Complete
  • 38% A soundproof oasis with all desired amenities
    38% Complete
  • 6.5% Māori culture reflected throughout, creating an architectural marvel
    6.5% Complete
245 votes
2 hours ago

Star Insure Howick Village HOP 2023

The Team from Howick Village Association

Get your dancing shoes on and come along and enjoy the Star Insure Howick Village HOP on Saturday 12 October 2024. There will be over 240 classic cars and hot rods on display, with rock and roll entertainment, our iconic Saturday markets, competitions and giveaways and so much more. Bring your families and friends along for a fun filled day in Picton Street, Howick.

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11 hours ago

$50 garden centre vouchers!

The Team from Neighbourly.co.nz

Our winners this week have won $50 to spend at a local garden centre.
Congratulations to:

Cassie Arauzo from Cockle Bay

Elizabeth Williams from Hillcrest

Luke Shamy from Hornby

Mitchell Hopping from Wallacetown

Get in touch with our helpdesk team here if you're on this list! If you're not a winner, check back next week just in case.

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