NZ Post Call Centre -hopeless
Just hung up after being on hold for 16 minutes . Why do they think people have so much time to wait for someone to answer ? I called just after they opened at 8am. How can you have" higher than normal call volumes" 5 minutes after you open. I guess one way to not have to employ more staff is just not answer and people will hang up eventually.Grrrrrr
Time to Tickle Your Thinker 🧠
If a zookeeper had 100 pairs of animals in her zoo, and two pairs of babies are born for each one of the original animals, then (sadly) 23 animals don’t survive, how many animals do you have left in total?
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Poll: As a customer, what do you think about automation?
The Press investigates the growing reliance on your unpaid labour.
Automation (or the “unpaid shift”) is often described as efficient ... but it tends to benefit employers more than consumers.
We want to know: What do you think about automation?
Are you for, or against?
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9.6% For. Self-service is less frustrating and convenient.
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43.2% I want to be able to choose.
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47.1% Against. I want to deal with people.
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