NZ Post Call Centre -hopeless
Just hung up after being on hold for 16 minutes . Why do they think people have so much time to wait for someone to answer ? I called just after they opened at 8am. How can you have" higher than normal call volumes" 5 minutes after you open. I guess one way to not have to employ more staff is just not answer and people will hang up eventually.Grrrrrr
More messages from your neighbours
Local Highlight
20 days ago
Poll: As a customer, what do you think about automation?
The Press investigates the growing reliance on your unpaid labour.
Automation (or the “unpaid shift”) is often described as efficient ... but it tends to benefit employers more than consumers.
We want to know: What do you think about automation?
Are you for, or against?
As a customer, what do you think about automation?
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9.5% For. Self-service is less frustrating and convenient.
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43.5% I want to be able to choose.
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47.1% Against. I want to deal with people.
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