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If you buy consumer goods from a New Zealand business, you are protected by law. The Consumer Guarantees Act says that those goods must be of “acceptable quality” under the law. But what does this actually mean?
Basically it means that anything you buy from a business should do what you … View moreIf you buy consumer goods from a New Zealand business, you are protected by law. The Consumer Guarantees Act says that those goods must be of “acceptable quality” under the law. But what does this actually mean?
Basically it means that anything you buy from a business should do what you would expect it to, and last a reasonable length of time.
Under the Consumer Guarantees Act (CGA) a product is of acceptable quality if it:
is fit for its normal purpose (eg a vacuum cleaner should clean the floor well),
is in good working order (eg a vacuum cleaner should work reliably),
has an acceptable finish and appearance (eg a new vacuum cleaner should not have dents or scratches),
has no minor defects (eg a vacuum cleaner hose should be securely attached not loose),
is safe to use (eg a vacuum cleaner should not overheat) and
is durable (eg a vacuum cleaner should last a reasonable amount of time before breaking down).
If you arrange for the business to deliver the product to you, they are responsible for ensuring that it arrives in good working order.
You do need to take into consideration the age and price of the item. For example, you would not expect a very cheap item to last as long as a more expensive version; and you might expect to see some wear and tear on a secondhand item but not on a brand new one.
Another thing to remember is that if the business points out any faults with an item before you buy it, you can’t claim for those faults later.
If the goods are not of acceptable quality, you can go back to the business as soon as you find a problem with it and they have to do something to put it right. Keep a record of problems you have had with it, such as when it has inexplicably stopped working, and receipts for any repairs you’ve had to get done to it.
Depending on what the problem is, the business must:
repair it at no cost to you, or
replace the item or give you a refund if it can’t easily be fixed.
The business can’t simply refer you to the manufacturer, require you to return the item in its original packaging, or offer you store credit instead of a refund. Don’t be put off if the warranty has expired - if you reasonably expect something to last several years, then you can go back to the business if there’s a problem with it.
If the product is faulty and caused damage to your property, you may be entitled to compensation for that.
If you do strike any problems getting the problem fixed just give your local CAB a call or visit.
For more information, visit our Consumer Guarantees Act and Fair Trading Act page or the Consumer Protection page on faulty products.
How often do you workout? What are you concerned about when buying food? How often do you take health supplements? How much sleep do you need each night?
Take the FreshChoice Health & Beauty Survey today and you could win one of five $50 FreshChoice vouchers!
Stuff has launched a series exploring the prospect of legalised cannabis in New Zealand. We'd love to know your thoughts on the prospect - vote in our poll below.
Read more from the series: www.stuff.co.nz...
FreshChoice Parklands are proud to announce that last month's FreshChoice Community Fund was awarded to The Parklands "Huskies" , a team of passionate 8-9 year old football stars.
The team have been invited to play at an international tournament held at the Christchurch Football … View moreFreshChoice Parklands are proud to announce that last month's FreshChoice Community Fund was awarded to The Parklands "Huskies" , a team of passionate 8-9 year old football stars.
The team have been invited to play at an international tournament held at the Christchurch Football Centre on the 14th and 16th of July where teams from around the Asia-Pascific region will compete! The team will be using this fund to cover most of the registration fee. The hope that the tournament will be one of the most memorable events in their lives.
Go "Huskies"!
Through providing cash grants, working with other community organisations, offering well-being workshops and messages, or regularly knocking on doors in hard-hit neighbourhoods, New Zealand Red Cross has worked tirelessly to help Cantabrians recover from the 2010 and 2011 earthquakes. … View moreThrough providing cash grants, working with other community organisations, offering well-being workshops and messages, or regularly knocking on doors in hard-hit neighbourhoods, New Zealand Red Cross has worked tirelessly to help Cantabrians recover from the 2010 and 2011 earthquakes. ‘10 Good Stories’ highlights the different areas where our work positively impacted the lives of hundreds of thousands of people across greater Christchurch. Check out our 10 Good Stories here!
A high-risk zebra crossing has been marked for immediate action after residents shared fears that so…
The two lovely people who are trying to set up Christchurch's Cat Cafe are current volunteers of Cat Rescue Christchurch as per below. They are just over half way to their kickstarter goal but need more pledges.
If we can buy a beach we as a community should beable to help this couple in … View moreThe two lovely people who are trying to set up Christchurch's Cat Cafe are current volunteers of Cat Rescue Christchurch as per below. They are just over half way to their kickstarter goal but need more pledges.
If we can buy a beach we as a community should beable to help this couple in their dream to do a project that will have amazing ripple effects long term for the community, tourism and kittens and cats in need.
Who doesn't want to go and have a coffee and have a cuddle with a wobbler like Clover
Bless😻😻😻😻😻😻😻
It would be great if you could go and like and follow both our facebook page and Catnap Cafe facebook page and see what great things are happening with both ventures.
Ie Cat Rescue is having a quiz night fundraiser on the 20th of August so if you would like to participate, find the it on the EVENT category on the Cat Rescue facebook page, or pm me here.
Thanks
Getting two young children ready for school in the morning is never easy. It is made even more difficult for Christchurch mother Loren Harris, who is blind.
Harris was born with cataracts and developed glaucoma following her surgery at 19. Her left eye is a prosthetic and the right eye has … View moreGetting two young children ready for school in the morning is never easy. It is made even more difficult for Christchurch mother Loren Harris, who is blind.
Harris was born with cataracts and developed glaucoma following her surgery at 19. Her left eye is a prosthetic and the right eye has low, deteriorating vision. She has very a limited peripheral field and her central vision is blurry.
Until three years ago, Harris was independent and mobile. She worked, could see "relatively well" and did not need a lot of assistance. When she suddenly lost a significant amount of vision, her life changed drastically.
But nothing can stop Harris getting her daughter Saxton, 2, off to pre-school. On sunny mornings, they walk; if it's raining, they catch a bus then walk the rest of the way.
www.stuff.co.nz...
A small foldaway table painted in Grey and wasabi
Would be great for a games table
a lap top
a drinks table
or any other use you have in mind then fold it away when not in use
hight 86 cm
width 70 cm
depth 50 cm
Pick up Halswell listed elsewhere
From today our Neighbourly page will be re-named to Fire and Emergency New Zealand.
Watch this ONE News clip to find out why...
Improve your reading, writing and spelling skills with our FREE adult literacy classes at Ara Institute of Canterbury. They are a great way to enhance your skills for work, study or everyday life, in a friendly and supportive place.
There are daytime and evening classes held throughout the year.… View moreImprove your reading, writing and spelling skills with our FREE adult literacy classes at Ara Institute of Canterbury. They are a great way to enhance your skills for work, study or everyday life, in a friendly and supportive place.
There are daytime and evening classes held throughout the year. To find out more, call us on 0800 24 24 76 or visit ara.ac.nz.
Want to share your skills through volunteering? Volunteer with local people and organisations throughout the wider Pacific to help transform lives. We accept volunteers aged 25-75.
We cover flights, accommodation, insurance and even provide a living allowance. Make a real difference in the lives… View moreWant to share your skills through volunteering? Volunteer with local people and organisations throughout the wider Pacific to help transform lives. We accept volunteers aged 25-75.
We cover flights, accommodation, insurance and even provide a living allowance. Make a real difference in the lives of our Pacific neighbours. Learn more about volunteering with VSA.
Christ's College is preparing a title defending concoction of experience and outlandish humour for t…
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