Terrible NZ Post (non service)
I am trying to follow up on a package picked up locally by NZ Post on 7/7 for delivery to me. Both sender and myself are on the Shore. The only update is " Package received by NZ Post" ( on 7/7). I am trying to find out why it has taken 11 days so far ( including weekends) to further update or deliver. Attempts to call are USELESS as they pigeonhole you and you cannot get to speak to a human. I also initiated an online inquiry to which I have not even received an acknowlegement . They have the now normal response "We are experiencing higher volumes..." from the COVID days. Why do all these organisations not employ more staff to handle this? They have a radio Ad claiming to be the best courier service for businesses. Maybe that is where all their efforts go. Very annoyed
Poll: As a customer, what do you think about automation?
The Press investigates the growing reliance on your unpaid labour.
Automation (or the “unpaid shift”) is often described as efficient ... but it tends to benefit employers more than consumers.
We want to know: What do you think about automation?
Are you for, or against?
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9.5% For. Self-service is less frustrating and convenient.
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43.3% I want to be able to choose.
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47.2% Against. I want to deal with people.
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