MSD (Ministry of Social Development) above the law??

Sue from Welcome Bay

I do normally do this, however I have had a situation that I feel needs highlighting.

I got power of attorney for my Mum after mental health issues a couple of years ago, never expecting to really need to use it.

Unfortunately a couple of months ago she had a stroke, was not discovered for potentially a day or so, and has not recovered, and is now in care.

The power of attorney has been a blessing, it has enabled me to change details, access information, and everyone has been amazing to deal with, except for MSD (Ministry of Social Development), for some reason they feel they above the law. They will not accept the power of attorney nor the activation of it by a doctor as enough to access Mum's files, to change details and to apply for any financial help required. I was completely floored and stunned by this. All companies, including the council, bank, insurance, power, phone have never had any problems, just needed a copy of the power of attorney. Not MSD, no they want a special form filled out and signed by Mum, seriously, and if Mum can't sign then a doctor!!! I have to admit the lady I was dealing with was very helpful and apologetic, however that is there policy, and I told her that MSD are wrong!! And that I will not fill out their special form.

I can not believe that a government department that is supposed to be there to help and assist, is actually the one place which is giving me the most hassle and causing me the most stress!! I do not believe a government department, which is funded with my taxes has the right to be above the law!! This government needs to get it's head in the real world, this is not on!!