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Sunday marks the 106-year anniversary of the first landing of New Zealand and Australian soldiers at Anzac Cove on the Gallipoli Peninsula.
For many of the 16000 soldiers, April 25, 1915 marked their first day of combat.
And by that night, 2000 had been killed or maimed.
We remember our Auckland… View moreSunday marks the 106-year anniversary of the first landing of New Zealand and Australian soldiers at Anzac Cove on the Gallipoli Peninsula.
For many of the 16000 soldiers, April 25, 1915 marked their first day of combat.
And by that night, 2000 had been killed or maimed.
We remember our Auckland veterans and fallen soldiers with their letters to friends and loved ones back home.
Here are letters from Michael Menzies, a Prisoner of War in Japan, to his friend Norm Ryder:
6/5/45
Dear Norm,
Still existing and anticipating a speedy reunion.
Appreciate your kind thoughts and wishes.
I often have the Queen St blues and a perpetual Waitemata thirst and occasionally a nicotine fit.
Received three of your letters and am anxiously
awaiting for more.
Your Affectionate Pal
Snowy
Michael Menzies' letter to his relatives:
2/12/43
Dear Auntie Kate and Ange,
I received your very welcomed letter dated May 25th on Nov 25 th.
Although Jack has received a parcel from St Johns Association London and a very brief letter from Kathleen, this is the first I have received in twenty two long months.
I had given up all hope of getting mail so imagine the thrill it gave me.
There is only one thing I need Auntie and that is news, especially of Pat.
Please don’t keep it from me if anything has happened to him for that would only hurt me all the more.
I can’t help but think the worst has happened to him.
How is everyone in New Zealand?
I have made several radio broadcasts from here, did you hear any of them?
Of course I know you’ll understand when I tell you that our correspondence is limited in more ways than one.
Please don’t send money as you suggested, but a few packs of cigarettes, gum, and a photo would be very welcome.
Apart from a few attacks of asthma Jack is very well and sends his love to all.
I assure you Auntie that you have no need to worry so much over Jack or myself as we are both together which makes it much easier on me and under the circumstances the treatment is fair enough.
There are many things I want to ask you and tell you but unfortunately they will have to wait until peace has been restored once more to this mad world.
Well auntie I sincerely hope this letter finds you in the very best of health and
Along with it I send the seasons greetings and all my love.
Lots and lots of love.
Mick
Auckland Star Nov 1945 (2).PDF story about Menzies brothers as Prisoners of War.PDF Download View
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Looking for the perfect Mother's Day treat?
From now until Mother's Day, subscribe to the Sunday Star-Times for 6 months and you will receive a free Antipodes skincare gift, valued at $115!
Follow the link, select the 6-month option and use the promo code SSTMOTHERSDAY at the … View moreLooking for the perfect Mother's Day treat?
From now until Mother's Day, subscribe to the Sunday Star-Times for 6 months and you will receive a free Antipodes skincare gift, valued at $115!
Follow the link, select the 6-month option and use the promo code SSTMOTHERSDAY at the checkout to redeem.
T&C's apply.
Customer satisfaction is our highest priority and all employees and volunteers of MECOSS and its service delivery partners play a role in delivering a high quality service. When we receive your feedback about the service we provide, we use it to make changes to the way we do things so you have a … View moreCustomer satisfaction is our highest priority and all employees and volunteers of MECOSS and its service delivery partners play a role in delivering a high quality service. When we receive your feedback about the service we provide, we use it to make changes to the way we do things so you have a better experience with us.
Providing your feedback
We collect compliments, suggestions and complaints from a number of different sources. Here's a few of the options you can use to provide feedback to MECOSS:
Report a problem with our service
Call us on 533 3685
Send a letter to PO Box 39 266, Howick 2145 or email admin@mecoss.org.nz
If you've had contact with us, we may get in touch with you about your experience to ensure that we're giving you the best service possible.
Paying us a compliment
We love compliments! It's how we know we're getting things right and is a good way to ensure that we do more of that. When we receive compliments, we forward them on to the relevant team to let them know they've helped one of our customers.
Giving a suggestion
As customers of MECOSS, you know what customers like. We love getting suggestions and being able to act on them. Sometimes it may not happen straight away, but rest assured, your suggestions are passed on to the relevant teams and we consider each and every one.
If you request a response, we'll get back to you within 10 working days.
Requesting a service or information
If you request a service or information, we'll get back to you within 10 working days to let you know how we're handling your request.
Making a complaint
MECOSS' complaint management model
Sometimes things don't go quite right and as a customer, you are dissatisfied with our service. MECOSS values all feedback and we're committed to learning from complaints and using the complaint and resolution to improve service delivery.
If we can't resolve your issue straight away, we kick off a formal complaint process that involves us investigating, taking action to resolve and responding to you. If you're still not satisfied, we have a process that allows for escalation of complaints of a more serious nature.
With all complaints, we aim to respond to each complaint within a set timeframe. However, issues that require more detailed investigation and action may take a bit longer. Complaints are monitored to ensure they are managed appropriately and responded to in a timely manner.
We will publish complaint information annually on our website.
What is a complaint?
A complaint is a specific expression of dissatisfaction with MECOSS, however made, whether justified or not.
The following are not classified as complaints:
An initial request for information.
A request for a service or provision of a service.
A request for information relating to MECOSS policy or procedures.
A request for compensation.
A suggestion about our services, policy or procedures.
How long will the response take to my complaint? - level one
If our front line staff aren't able to resolve your complaint on the spot, we will send your complaint to the relevant people and we'll respond within 10 working days with what we've done to resolve the issue you've experienced. If this timeframe can't be met, we'll let you know why and provide a new timeline. We class this as a level one complaint.
If you're still not happy - level two
If you're not happy with the response to your complaint, please respond with your case number and we'll get our dedicated customer liaison team to look into it further and they'll get back in touch within 5 working days to let you know the outcome of their investigation.
If we can't resolve the issue together - level three
If after working together to solve the issue you are still not happy with the outcome, you can contact the Office of the Ombudsman for an external review. This is classed as a level three complaint.
Our kids are too old for the playground now and it needs some TLC but with a bit of stain and a few repairs has plenty of life left in it. Its yours for free if you are willing to come and collect it (dismantle it if need be) and take it away this weekend.
Soldiers of 3rd Battalion, New Zealand Rifle Brigade, in muddy conditions at "Clapham Junction", Belgium, circa 20 November 1917. Shows one reading jokes from the publication "NZ at the Front" to a wounded man on a stretcher.
Reducing the number of shops able to sell tobacco is part of the Government’s world-leading draft Smokefree plan.
Show your support by signing our petition here.
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