How can we help you?

Neighbourly Market - Best practice

To ensure buyers and sellers have a good experience using Neighbourly Market, refer to the guidelines below. 

Guidelines for sellers

  • Create a new listing for each item you are selling or giving away (unless you are selling or giving away your things as a bundle). 
  • Do not use Neighbourly Market for promoting your business or an ongoing service you offer. This includes promoting network marketing brands and products, such as Tupperware, Scentsy and Avon. Please create a business profile for any messages with a commercial focus. 
  • Include good quality images 
  • Mark your item as sold by selecting a winner - this informs other members that your item is no longer available.
  • Stay in contact with anyone interested in your items to ensure no one is left hanging. 
  • Avoid changing the price on your listing if members have already expressed their interest. 
  • Consider listing an unsold item as Free if you're keen to see it moved along.

Guidelines for buyers

  • Do not onsell items you have purchased or claimed without expressly discussing this with the person passing them on.
  • Avoid over-claiming free items - if you are not personally in need of a free item or have recently claimed one, please allow some time before claiming others. This ensures other members can also benefit from their neighbours' generosity.
  • If you're on the hunt for several items (eg you are furnishing your house from scratch), post a message in the BUY category listing all items you're seeking. 
  • Stay in contact with the seller - stick to the arranged collection time, or let them know if your plans have changed.
  • Avoid questioning the price a seller is asking for, unless they have listed their item as negotiable.
  • Pay it forward: If you've scored a free item, consider listing something free yourself to keep the community spirit alive!

Remember to stay neighbourly while trading

  • Keep your tone polite, friendly and respectful, even if the trade isn't going your way
  • Assume good intentions in others
  • Communicate thoroughly so expectations are clear. Good communication is key to great Neighbourly relationships! 
  • Respond to all interested buyers to keep them updated. Use the 'mark as sold' tool to notify everyone automatically when your item has sold. 
  • Be mindful that there may be several members interested in the same item. Remain patient if you do not hear from a buyer straight away
  • Be upfront and honest about the quality of any item you're selling
  • It's okay to change your mind, but always let your neighbour know 

Also see:

Neighbourly Market - Selling or giving away items 

Neighbourly Market - What can I sell on Neighbourly?

Neighbourly Market - Buying or claiming Items